Our Virtual Captive Center is a model designed for delivering world-class support to customers of our clients. Our objective is to help emerging SaaS companies, which are on a way to high trajectory growth, both locally and globally. Going global has its own set of challenges, like- setting up your own offshore center, don’t want to “outsource” your customer success, don’t want to fit into someone else’s metrics, tools and processes, etc. With our model, we overcome these challenges by providing you with a team in India. You will manage your Indian team as an extension of your own team and TaraSpan will look after the complexities in India. You will choose your team members, processes, tools, metrics, KPIs to follow, etc., and we will help you in handling HR, Finance, Infrastructure, employee well-being, and other things.