TAC Level 3

Critical issues which were identified at Level 2 are processed at this stage and are resolved by deploying our rich knowledge base and deep domain expertise. Our application support services team also looks into time-scheduled software maintenance loads for critical, major and minor defects. Also, quality assurance testing of maintenance loads is provided prior to delivery. We have the ability to create and implement the processes in a way that reduce costs.

Critical issues which were identified at Level 2 are processed at this stage and are resolved by deploying our rich knowledge base and deep domain expertise. Our application support services team also looks into time-scheduled software maintenance loads for critical, major and minor defects. Also, quality assurance testing of maintenance loads is provided prior to delivery. We have the ability to create and implement the processes in a way that reduce costs.

Analysis of defects

Defects which were identified at Level 2 are analyzed and studied by our expert team. At TAC Level 3, these defects are fixed and their recurrence possibilities are minimized.

Software patches development

Our excellence-driven service team takes care of all the software patch development work like fixing a software bug, upgrading the software if required, addressing software stability issues and security vulnerabilities.

Ensure SLAs

For ensuring that customers know what they are paying for, a service level agreement or SLA is a must. It helps in resource planning and optimization as customers can be bucketed on the basis of plans they have chosen.

I appreciate the professionalism with which TaraSpan conducts business. Their excellent infrastructure and willingness to go that extra mile has impressed me.

Stuart Robinson, Director Global Support Services, Teradici
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