TAC Level 2

The core focus of TAC Level 2 is to provide SLA-driven customer support to your customers in their time zone. We use constant research and development to simplify complexities and troubleshooting, devise workarounds and resolve critical issues with expediency. Our  application support services define processes for managing ticket/call, escalations and task priorities and build operations guides/manuals to manage tickets and customers.

The core focus of TAC Level 2 is to provide SLA-driven customer support to your customers in their time zone. We use constant research and development to simplify complexities and troubleshooting, devise workarounds and resolve critical issues with expediency. Our  application support services define processes for managing ticket/call, escalations and task priorities and build operations guides/manuals to manage tickets and customers.

Follow the Sun

A perfect handshake-model to deliver seamless services to both local and global customers. Our team in your global customers' time zone deliver the prompt support to them.

Process driven tickets management

Users can directly log in and register any kind of complaints or feedback. This system usage is according to a defined process in order to reduce inefficiencies and delays in response.

Knowledge base creation

Our team builds the knowledge base for future references. The ticket resolution time is reduced significantly.

I appreciate the professionalism with which TaraSpan conducts business. Their excellent infrastructure and willingness to go that extra mile has impressed me.

Stuart Robinson, Director Global Support Services, Teradici
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