TAC Level 3

Critical issues which were identified at Level 2 are processed at this stage and are resolved by deploying our rich knowledge base and deep domain expertise. Our application support services team also looks into time-scheduled software maintenance loads for critical, major and minor defects. Also, quality assurance testing of maintenance loads is provided prior to delivery. We have the ability to create and implement the processes in a way that reduce costs.

Processing of Critical Defects

Defects which were identified by our team at TAC Level 2 is processed and analyzed here. We offer Level 3 bug fix delivering maintenance releases for our international customers.

Quality and timeliness of solutions

Having the ability to create solutions in a way that reduce costs and time, we ensure that impeccable software standards are duly maintained.

Expert scanning and analysis

Trust the experts to pick out the fault-lines and devise solutions that help you optimize your business performance.

Highly scalable and consistently excellent support

Our dependable team of experts makes sure that every form of assistance is given properly and consistently.

Analysis of defects

Defects which were identified at Level 2 are analyzed and studied by our expert team. At TAC Level 3, these defects are fixed and their recurrence possibilities are minimized.

Software patches development

Our excellence-driven service team takes care of all the software patch development work like fixing a software bug, upgrading the software if required, addressing software stability issues and security vulnerabilities.

Ensure SLAs

For ensuring that customers know what they are paying for, a service level agreement or SLA is a must. It helps in resource planning and optimization as customers can be bucketed on the basis of plans they have chosen.

I appreciate the professionalism with which TaraSpan conducts business. Their excellent infrastructure and willingness to go that extra mile has impressed me.

Stuart Robinson, Director Global Support Services, Teradici
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