TAC Level 2

The core focus of TAC Level 2 is to provide SLA-driven customer support to your customers in their time zone. We use constant research and development to simplify complexities and troubleshooting, devise workarounds and resolve critical issues with expediency. Our  application support services define processes for managing ticket/call, escalations and task priorities and build operations guides/manuals to manage tickets and customers.

Customized Operations

Having our TAC support operations in both Pune and Delhi, we make sure all our customer requirements are met at the right time. Our TAC services can either mirror North American or European operations on a follow-the-sun basis or be set up as a full blown 24/7 operation.

Leading by Example

We replicate complex issues in our labs and provide workarounds in order to resolve critical issues.  These issues are analyzed by our expert team of engineers and problem solvers.

Customer-Centric Approach

Our customer centric approach helps deploy efficient, cost effective and robust solutions that meet the unique needs of each project. While you focus on building better products, we focus on delivering enriching customer experiences, ensuring a long-term relationship.

Follow the Sun

A perfect handshake-model to deliver seamless services to both local and global customers. Our team in your global customers' time zone deliver the prompt support to them.

Process driven tickets management

Users can directly log in and register any kind of complaints or feedback. This system usage is according to a defined process in order to reduce inefficiencies and delays in response.

Knowledge base creation

Our team builds the knowledge base for future references. The ticket resolution time is reduced significantly.

I appreciate the professionalism with which TaraSpan conducts business. Their excellent infrastructure and willingness to go that extra mile has impressed me.

Stuart Robinson, Director Global Support Services, Teradici
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