Global Technical Support Services

We help in unlocking the potential of SaaS companies by offering world class customer experience and global technical support services, using Indian talent and increasing their global footprint. We offer “Follow The Sun” business model to provide services to our global clients. This model is specifically designed for APAC and EMEA region to provide them 24*7 support.
We provide additional talent which acts as an extended arm, follow their existing processes and merge within their existing team.

It’s a good time for SaaS companies. They are on a high growth trajectory, both locally and globally. As the barriers to adoption are low, the are acquiring customers like never before. But it presents its own set of challenges to them. Challenges like how to retain these customers? How to lower the customer churn rate? How to convert non-paying into paying customers?

The timely delivered and process-driven customer support services is the answer to these challenges. It ensures retention. It ensures more paying customers. But how do you deliver SLA-driven support to each customer? More so, How do you deliver timely support to your faster-than-ever growing global customer base in their time zone? That’s what we deliver through our Global Technical Support Services

Frontline Support

Our aim is to resolve customers’ issues or any queries about your products or services in the least possible time. All of the issues are handled at utmost care and immediately escalated to appropriate team.

Inside Sales

By diving deeper into the needs of the customer, our support team is poised to suggest better services or products that can enhance the customer’s experience. Our support team helps in enhancing your customer services and generating revenue for you.

Professional Services

Our goal is set to provide professional services and attain complete customer satisfaction. To achieve this we work closely with the customers, train them to the expert’s level. We help them gain most out of your product.

Right Talent Selection

We select the right candidate with the skills and ability to add value to your business. Through a series of proven selection and evaluation processes, we select candidates matching your criteria.

I appreciate the professionalism with which TaraSpan conducts business. Their excellent infrastructure and willingness to go that extra mile has impressed me.

Stuart Robinson, Director Global Support Services, Teradici
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