The Challenge

The client had deployed Mitel in Delhi and Mumbai and some other solution in Chennai and Kolkata. It was planning new deployments in Chandigarh, Bangalore, Hyderabad, Pune and Ahmedabad.

Our Approach

We were the exclusive partner for Mitel in India. We analyzed the communications requirements at each location and helped the client in drafting the requirements, preparing the plan for implementation and post-implementation support and training.

The Results

The client was already happy with our deployment capabilities at Mumbai and Delhi, as we could manage the large scale projects, meeting timelines and ensuring SLAS. The successful implementation of the project resurrected the client’s confidence in our solution delivery capabilities.

ABOUT

The client is the United Kingdom’s international organization for educational opportunities and cultural relations. The client has its presence spread in the education sector with over 135,000 employees. It creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. It has offices in nine cities across India.

Geographical Locations

THE CHALLENGE

 

The client had deployed Mitel in Delhi and Mumbai and some other solution in Chennai and Kolkata. It was planning new deployments in Chandigarh, Bangalore, Hyderabad, Pune and Ahmedabad. The plan was to have one UC solution deployed at all locations. The choice was to be made between Mitel and other renowned brand, basis features, deployment capabilities and post deployment support.

 

OUR APPROACH

 

We were the exclusive partner for Mitel in India. We analyzed the communications requirements at each location and helped the client in drafting
the requirements, preparing the plan for implementation and post-implementation support and training.

1. Fully Loaded Telephony – Deployed IP Telephony with uniform functionality on all sites.

2. Mobile Accessibility – No more out of office. With Dynamic Extension
employees were accessible anytime, anywhere.

3. 100% Accountability – No more responsibility for not answering the call.
All Extension were equipped with Voicemail functionality.

4. Uniform Functionality – Deployed uniform features on all sites.

5. User Integration – Conducted comprehensive classroom of user training with live demonstration of all features.

6. PA Integration – Integrated with existing PA system for emergency announcement.

 

THE RESULTS

 

The client was already happy with our deployment capabilities at Mumbai and Delhi. As we could manage the large scale project, meeting timelines and ensuring SLAs are meet, the project resurrected client’s confidence in our solution delivery capabilities.

1. Increased Operational Efficiency Through 

Hot Desking – Hot desking implies that a particular hardware is used for multiple logins and usability. It helps in increased levels of communications and enhanced personal relationships. With collaboration in future projects, there would be an increased productivity and efficiency at work.
One number reachability – An easy and faster access to the employees, helps in building the customer’s trust and enhancing the efficiency of the team.
24X7 Support – Our 24X7 support services to the customers make them devoid of queries and obstacles, developing the trust of our clients in us more.

2. Improved Productivity Through

Web conferencing – Through web conferencing, we keep connectivity simpler and much better.
Mobility – The easy mobile solutions offered help in improved productivity at work.

3. Optimised Cost Through

Multi site Trunking – It helps in connecting people located at different sites.
Multiparty Conferencing – With multi-party conferencing, one can get easy access to teams and departments spread in different locations.

4. Improved Reach-Ability of Employees Through

Mobility – The easy mobile solutions offered help in improved productivity at work.
One number reachability – With just dialing a single number, you can reach the employees anytime, anywhere.
In house conferencing – With In-house conferencing, we help the employees to stay connected, and the team, in entirety, to stay productive.
Hassle free IP Telephony – With hassle free IP telephony, we help in enhancing the the reach-ability of the employees.



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