The Challenge

The client wanted to replace the ageing and expensive legacy telephone system with a VoIP based telephony solution. They wanted a flexible, scalable and feature-rich platform that could address the communication needs of a growing organization.

Our Approach

Taraspan offered Mitel, a global leader in business communication, based solution that included communication director with Mitel application suite which included Mitel unified communication, Mitel collaboration Advanced and Mitel IP Phones for highly flexible and efficient communications including cell-phone twinning.

The Results

Employees were accessible anytime, anywhere on any device. With the Teleworker solution, employees now possessed the flexibility to work from anywhere. Cost savings were also witnessed in terms of reduced carrier charges.

ABOUT

Our client is a global pharmaceutical and biotechnology organization, providing affordable, high-quality medicines for a healthier world. It is India’s leading research-based global healthcare enterprise with relevance in the fields of Pharmaceuticals, Biotechnology and a chain of advanced Super Specialty Hospitals.

THE CHALLENGE

The client wanted to replace the ageing and expensive legacy telephone system with a VoIP based telephony solution. It required a flexible, scalable and feature-rich platform that could address the communication needs of a growing organization. A seamless connectivity was desired between patients and doctors, patients and outstation relatives, and between multiple locations.

OUR APPROACH

Taraspan offered the client with Mitel, a global leader in business communication, based solution that included communication coupled with Mitel application suite which included Mitel unified communication, Mitel collaboration Advanced and Mitel IP Phones for highly flexible and efficient communications including cell-phone twinning.

1. HTML Applications on Mitel IP Phones – Patients could check doctor’s schedule & meal menu. On management front, the executive’s phone provided information like number of beds occupied & revenue till date.

2. Mitel Collaboration for Effective Communication – Any On-duty doctor can call the specialist and show him the patient’s report by collaboration. Patients could conduct video conferences with the specialist & the Specialist could advise the treatment accordingly.

3. Mitel MiVoice Border Gateway – Secure collaboration between remote OPDs and hospitals connected remote OPDs of hospital which were not connected (IP connectivity) to the hospital and enabled them to communicate free of cost between OPDs and hospital.

THE RESULTS

Mobile Accessibility – Employees were accessible anytime, anywhere on any device.

Flexibility – The Teleworker solution enabled employees to have the flexibility to work from anywhere.

Cost Effectiveness – Cost savings were witnessed in terms of reduced carrier charges.

Redundancy – Complete redundancy with the 3300 controllers, un-interruptible power sources.

Centralized Control – The client had a single point of control to administer the locations networked using centralized trunking.

Scalability – The client now had a solid application platform that would grow with its requirements.