The aim of the hoteliers in the hospitality industry is to achieve complete customer’s satisfaction and contentment. Benbria Loop Pulse helps in determining the guest sentiments, whether they are gratified with the services provided to them. This mobile engagement solution helps the front line staff to communicate with the guests, look into their queries and retain those ‘at risk’.
To attain the successful heights in any business, it is important to figure out the loopholes, hampering it. Loop Pulse is a mobile engagement solution which does exactly the same. It analyzes what your customers think about your services and how much satisfied they are. They can do it easily using their mobile devices or in-store kiosk and rate their experience during their stay. These ratings are then displayed on a score board for the motivation of front line members.
Loop Pulse collects data of all times and freezes that into a report to carefully examine at what times and in what way, the services can be enhanced. Moreover, real time feedback of the employees performance encourage them to improve their ways and meet up the guest’s expectations.