Global Technical Support Services

We help in unlocking the potential of SaaS companies by offering world class customer experience and global technical support services, using Indian talent and increasing their global footprint.

Going global has its own set of challenges, like setting up your own offshore center, don’t want to “outsource” your customer success, don’t want to fit into someone else’s metrics, tools and processes etc. With our model, we overcome these challenges by providing you with a team in India.

–  Your India team is an extension of your team, reporting to you

–  You choose the team members

–  You use your tools, processes, metrics and our oversight

–  You instill your culture on team

–  You use your KPIs and performance management process

–  We look after all of the complexities in India (Recruiting, employees wellness, IT infra, Finance etc

Frontline Support

Our aim is to resolve customers’ issues or any queries about your products or services in the least possible time. All of the issues are handled at utmost care and immediately escalated to appropriate team.

Inside Sales

By diving deeper into the needs of the customer, our support team is poised to suggest better services or products that can enhance the customer’s experience. Our support team helps in enhancing your customer services and generating revenue for you.

Professional Services

Our goal is set to provide professional services and attain complete customer satisfaction. To achieve this we work closely with the customers, train them to the expert’s level. We help them gain most out of your product.

On-Boarding

We ensure smooth handoff from sales team and right implementation depending upon customer’s requirement.

I appreciate the professionalism with which TaraSpan conducts business. Their excellent infrastructure and willingness to go that extra mile has impressed me.

Stuart Robinson, Director Global Support Services, Teradici
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