We help in unlocking the potential of SaaS companies by offering world class customer experience and global technical support services, using Indian talent and increasing their global footprint.
Going global has its own set of challenges, like setting up your own offshore center, don’t want to “outsource” your customer success, don’t want to fit into someone else’s metrics, tools and processes etc. With our model, we overcome these challenges by providing you with a team in India.
– Your India team is an extension of your team, reporting to you
– You choose the team members
– You use your tools, processes, metrics and our oversight
– You instill your culture on team
– You use your KPIs and performance management process
– We look after all of the complexities in India (Recruiting, employees wellness, IT infra, Finance etc
I appreciate the professionalism with which TaraSpan conducts business. Their excellent infrastructure and willingness to go that extra mile has impressed me.