Contact Center Solutions - Improving operational costs & workforce productivity

Our contact center solutions are aimed at improving operational costs and workforce productivity in your business. Coming in all shapes and sizes, the contact centre solutions work differently as per the client requirements.
Be it a small department of an independent organization, a large firm which requires enterprise level solutions or something that lies in between, our contact center solution delivers excellent customer experience and maximize efficiency in order to build and maintain long term relationships. We always focus on empowering the customers, ensuring the productivity of contact center officials, managing the client expectations efficiently & streamlining operations for easy handling.

Our Contact Center Solutions unique features are:

– Data-Driven Skills-Based Routing
– Voice, Chat, SMS, Email, FAX, Social Media, and 3rd party media
– Self-Service IVR
– Speech Recognition and Text-to-Speech
– Expected wait time and position in queue announcements and web display
– Workflow Designer
– Customizable real-time dashboards
– Standard and custom historical reporting tools
– Preview, power and progressive dialing and campaign management
– Web and in-queue callbacks
– Scheduled and real-time callbacks
– Agent/Supervisor instant messaging
– Mobile Agent (smartphone) and Supervisor (tablet)
– Silent monitoring / barge-in
– Built-in Call Recording
– Integrated Quality Monitoring
– Built-in Workforce Scheduling
– Integrated Workforce Management
– Standard & customized CRM integrations via REST APIs and toolkit

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