Call Center Solutions - Improving Operational Costs and Workforce Productivity!

Our Contact Center portfolio delivers power to customer-centric organizations so that they can transform their customer journeys into omnichannel experiences and delivers consistent experience across all channels (voice, SMS, email, web-chat, social media and web self-service).

This not only helps in optimizing your workforce but also empowers customers to interact with you on their terms and on the channel of their choice. Our contact center solution features:

 

COMMUNICATION CHANNELS
• Inbound/Outbound Voice
• Email
• Fax
• Web Chat
• Chatbot- AI driven
• Voicemail
• SMS text
• Social Media
• Co-browsing

 

ADVANCED IVR

AGENT PRODUCTIVITY
• Omnichannel interface
• Case Management
• Agent Hot Desking
• 360 view of customer
Interaction history
• Team Presence and Chat
• Softphone

OUTBOUND DIALING
• Preview dialing
• Progressive dialing
• Predictive dialing
• SNoDrop™
• LPD
• Integrate with Scripts
• Compliance with Telecom Regulations
• Outbound dialing rules

REPORTING AND MONITORING

WORKFORCE OPTIMIZATION
• Call Recording
• Quality Monitoring
• Workforce Management
• Forecasting, Scheduling, and Adherence
• Speech Analytics
• Gamification

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