Today, corporate people are focusing more on productivity rather than the workstation. Remote working is becoming the new norm for businesses.
Moreover, it is the fact that nowadays, people opt for flexible work from home solutions to impart much positive energy on both work and life, as compared to traveling & invite obstacles due to geography.
Since enterprises are constantly looking out for the ways to unleash their productivity, teleworker solutions come with an objective to extend the same services of enterprise-grade voice, video, IM, presence, content sharing, and conferencing services. These are available for all, from the desk workers to the people, who choose to work remotely or from their homes. This brings mobility and flexibility in the domain of work, which extracts better productivity from the employees.
The main functionality of a softphone is to bring all of the features of a desk phone onto a computer or mobile device. It enables the employees to make calls through their mobile devices(laptop/cell phones) through softphone client. There is no need for any hardware or other hard phone – you just to need to configure it with existing IP PBX and start using it. Now a days softphones comes with multitude of features. So, while selecting a softphone, make sure that it should comprise the following essential features like:
External Hot Desking extends hot desking capabilities of PBX to an external device, which makes it appear as an extension on the system. When the external hot desk user is logged in to the IP PBX, a caller only needs to dial the extension number assigned to the user and the system automatically rings the user’s cell phone, home phone or other device of choice—including an extension on another private network or PBX. The best part is that it is a feature of your existing IP-PBX and you can leverage it effortlessly.
VPN services enable the employees to “securely” access data applications remotely (email, instant messaging, client/server applications, file servers, databases, and intranet services). As a matter of fact, the employee has full access to the office network through an encrypted tunnel that avoids private data breaching.
Remote workers may encounter with FOMO (fear of missing out) since physically, they are not in contact with their coworkers. Therefore, to keep this in consideration that interpersonal relationships always stay over the top, video conferencing through laptop/mobile will do the work.
Thus, now, the employees can hold any important discussion, see each other’s body language, and facial expressions. This never makes them feel apart, but they feel that they are a crucial part of their team and a sense of belonging-ness and responsibility towards the organization awakens.