In order to make successful inroads into the business world, it is important to continuously look for advancements in customer service tools to accomplish the prospect of customer's satisfaction. Co-Browsing is one such emerging tool in the service industry that is surely going to be a game changer in the market. Co-Browsing explained Co-browsing enables agent to have a visual representation of the customer's view of the website and the agent can securely assist the customer by co-navigating the website. The agent and the customer are on the same section of the website, thus enabling agents to trace customers ...Read more
Changing Business Trends Earlier, the communications between the employees of any particular organization, were done through the desk phones or voice mail systems or through messaging. But, today with evolving technological landscape and UC technology, the way of doing the business has been revamped to a greater extent, which has not only enhance productivity but has also initiated employee mobility. UC follows, “keep your business world connected for rocketing success.” Talking about the current situation, the organizations are more diverse in terms of culture, language and work style. Team working and employee collaboration are vital for the success and ...Read more
When it comes to business communication, most of the businesses today have already shifted towards IP based telephony, but only few of them fully utilized its features. Often business owners overlook some of the most valuable features of IP telephony which can bring significant improvement in operational efficiency & productivity. Beyond basic options like presence, instant messaging, telephony, corporate phone book, extension dialling, voicemail, conferencing there are a host of other features which when utilized properly can deliver unprecedented results. Here’s a small list of features which will be handy while making a decision to select IP telephony system ...Read more
Unified communications and collaboration (UCC) tools provide a great way to collaborate within and outside the organization. It not only saves time and money but also increases productivity of employees. Organization receives benefits directly from saving costs (by switching to VOIP calls) to increase in productivity by providing UC enhanced features (presence, mobility, collaboration etc). Imagine a scenario, where you need to immediately contact your colleague and there is no reliable way of knowing whether he/she is available or not at the desk phone, eventually you end up contacting him/her after 5 calls (in about half an hour) due ...Read more
Hotel room aggregating companies like Oyo Rooms, Zo Rooms etc who place their brands on properties they aggregate, depend upon these properties to assure guests of a standard quality at a minimum. This assurance helps the aggregator build brand value and effectively increase market share. An important aspect that contributes to guest experience, and enhancing brand equity is the communication system and property management system available at each property. Since it is normally the budget hotels that are aggregated, their financial capacity to invest in a “high end” communication system and PMS is limited. Most such hotels have analogue ...Read more
Today, more than ever before, manufacturing industry is at a stage where it needs to reinvent itself. With pressure on costs increasing with every minute, the industry has to look at how the processes can be made more efficient without investing in additional resources. A key element of manufacturing process is the collaborative effort that is required between different teams: design and procurement, manufacturing-planning-QA-inspection-logistics-sales. These collaborations are not one time events, rather any good manufacturing unit would have many of these going in parallel throughout the day. To this, you add the ingredient of distance – not all teams ...Read more
A few years ago, if someone said you can walk in to your office with your personal laptop and connect to the corporate LAN and access information, we could have just laughed citing the then present network security enforcement and physically separated networks. In the last few years, things have galloped multi-folds and BYOD collaboration (Bring Your Own Device) has taken a proper usage pattern today. Starting from the Network Perimeter security to Endpoint security, the entire scenario has adapted to the new change on the emergence of BYOD. Users have started taking work along with them to almost ...Read more
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