Co-Browsing: A New Tech Way of Customer Engagement Collaboratively!

In order to make successful inroads into the business world, it is important to continuously look for advancements in customer service tools to accomplish the prospect of customer's satisfaction. Co-Browsing is one such emerging tool in the service industry that is surely going to be a game changer in the market. Co-Browsing explained Co-browsing enables agent to have a visual representation of the customer's view of the website and the agent can securely assist the customer by co-navigating the website. The agent and the customer are on the same section of the website, thus enabling agents to trace customers ...

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5 questions you must ask when choosing a Unified communications vendor

Changing Business Trends Earlier, the communications between the employees of any particular organization, were done through the desk phones or voice mail systems or through messaging. But, today with evolving technological landscape and UC technology, the way of doing the business has been revamped to a greater extent, which has not only enhance productivity but has also initiated employee mobility. UC follows, “keep your business world connected for rocketing success.” Talking about the current situation, the organizations are more diverse in terms of culture, language and work style. Team working and employee collaboration are vital for the success and ...

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Mobility, BYOD and beyond

A few years ago, if someone said you can walk in to your office with your personal laptop and connect to the corporate LAN and access information, we could have just laughed citing the then present network security enforcement and physically separated networks. In the last few years, things have galloped multi-folds and BYOD collaboration (Bring Your Own Device) has taken a proper usage pattern today. Starting from the Network Perimeter security to Endpoint security, the entire scenario has adapted to the new change on the emergence of BYOD.  Users have started taking work along with them to almost ...

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Why VoIP security matters to every enterprise

  It’s been a million $ debate! VoIP (Voice over IP) services have been a popular technology platform over the last two decades .VoIP is getting attention from people with the wrong intentions. As VoIP becomes a house hold utility it becomes more lucrative for people to exploit. So here are some of the questions that you experience about VoIP security. Do We Need VoIP Security? The answer is yes. Here are a few examples of how VoIP vulnerabilities could be exploited: Call Fraud – Hackers send calls pretending to be someone else and can route long distance, international ...

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Evolution of IT from Business Support to Business Enabler

Every business enterprise – big or small, aims to achieve enhanced productivity. Information Technology, Internet Connectivity and Applications on the web are becoming the enablers for enhanced utilization of corporate resources. The shift from routine IT infra structure that enabled classic way of doing business to more web based, online is not overnight. It has gone through a series of transitions, none more important than mindset. Lets explore the most prominent transitions that enterprises IT have gone through and IT evolution business in last 10 years. Tactical to Strategic With the advent of mobile devices – laptops, tablets and phones, ...

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Unified Communications : why Opex makes more sense

I bought a suit costing twenty thousand rupees last year same time and I was trendy and “with it”. This year when I wore it, my son called me old fashioned! Investments in IT systems are quite like that. First it takes time for you to understand what it is all about, and then when you take the plunge, you are faced with obsolescence.  Better options seem to come up just as you are printing the purchase order. Lets talk Unified Communications. Unified Communications (UC) is a much touted term that no one can really completely define. Everybody has a ...

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