Tag Archives: Professional Services

Apr 14

Before your product goes global, your customer support should go global

Global customer support

  If you're a cloud or a mobile app firm, it's absolutely true for you. Why? It’s simple. Intentionally or unintentionally product companies are acquiring global customers much earlier in their life-cycle. The reason could be anything from virality, ease of online customer acquisition, almost no implementation or on-boarding processes. The bottom line here is it's a good time for SaaS companies. But let me tell you, it's a difficult time too. Especially when you reach the office in the morning and see your mailbox flooded with support tickets from your global customers. Since you're not in their time zone, ...

Read more

POPULAR POSTS

How can we define L1 L2 L3 support for SaaS companies July 16th, 2015

  In my previous blog Why Support is the ...

Board Meetings through Video Conferencing under Companies Act 2013 October 09th, 2015

In the world of globalization where India is one of ...

4G LTE in India : A big-bang surprise waiting to explode April 01st, 2015

Who does not like surprises? Whether it’s in our personal ...