Tag Archives: Predictive Dialer

Mar 12

Contact Center Innovations and Advanced Call Center Features

New contact center innovations have come to the forefront so that now there can be no compromise made in achieving total customer's satisfaction. Their goal must be to fulfill the demands of both the customers as well as the contact center managers. Progressive technological trends and contact center innovations are here to set up new future goals for today's business!  Let us see some of the New Set of Goals for Outbound Future Proof Contact Center : 1. Zero Dropped Calls : The outbound dialer is given a specified number of contacts to dial. When the number of calls connected to ...

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Jan 23

List of Call Center Terminologies : A to Z Contact Center Glossary

Call Center Terminologies

This blog aims to talk about some of the call center terminologies that everybody must be aware of in the world of customer service. Let us have a look at the compete glossary below: 1. Abandoned Call : A call or any contact to the contact center that is ended before any conversation occurs.  2. Agent : A call center agent also known as call center representative is a person who is responsible for handling incoming and outgoing customer calls or any other communication with the customers in the contact center of an organization.  3. Automatic Callback : If ...

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