Tag Archives: outbound call center regulations

Mar 19

Outbound Call Center regulations/best practices in India’s Contact Centers

Outbound Call Center regulations / Best practices in India's Contact Centers Outbound contact center generally rely on the principle of mass dialing to targeted audience & thus connect them to agents. To keep them in check generally there is a regulatory body in every country which defines mandatory rules & regulations to be followed by contact centers. In India, TRAI has laid some rules & in UK OFCOM is the communication's regulator stating Outbound call center regulations.  Following list consists of some of the best practices(which includes TRAI & OFCOM regulations) that can be followed by outbound contact centers: 1. To achieve improved ...

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