Tag Archives: IVR

Jan 23

List of Call Center Terminologies : A to Z Contact Center Glossary

Call Center Terminologies

This blog aims to talk about some of the call center terminologies that everybody must be aware of in the world of customer service. Let us have a look at the compete glossary below: 1. Abandoned Call : A call or any contact to the contact center that is ended before any conversation occurs.  2. Agent : A call center agent also known as call center representative is a person who is responsible for handling incoming and outgoing customer calls or any other communication with the customers in the contact center of an organization.  3. Automatic Callback : If ...

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Dec 29

7 Must have features of Contact Center Solution

Since the enterprises are becoming more customer-centric these days, they do not want to leave any stone unturned in order to provide complete satisfaction to their clients. Quality of call center services provided, determine the probability of customers who choose to stick to your brand. This calls for the need to unleash the full potential of contact center services to make an easy pathway towards providing better services to the customers. Here we have tried to cover some of the best basic features of contact center solution which one must choose for their business.  7 Must have features of Contact ...

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