IP Telephony: A Complete Guide to Understanding IP Telephony in 2020

Preamble: Following is an article describing all that you need to know about IP telephony to exceed the voice communication demands of every tech-savvy client. Quick Links: 1. What is an IP Telephony?2. Benefits of IP Telephony3. IP and VoIP Telephony4. IP Telephony Diagram5. How do IP Telephones work?6. IP Telephony Deployment Models7. Features of IP Telephony8. IP Telephony Protocols9. Common IP Telephony Issues10. Frequently Asked Questions What is an IP Telephony? An IP (Internet Protocol) telephony is an aspect of communication that uses the internet to exchange voice messages, fax, and other types of information over the IP-based ...

Read more

IP-PBX vs EPABX – Why to choose IP-PBX over traditional EPABX system?

For many decades, EPABX was considered as the most viable mode of business communications. They were built on copper wires and run on POTS (Plain Old Telephone Services). Talking about the contemporary scenario, businesses want to expand their potentials and revamp internal & external communications. Therefore, the arrival of IP PBX has turned around the tables. An IP PBX is a PBX phone system that uses internet protocol instead of the traditional analog services. This blog will help you give a comprehensive discussion on IP-PBX vs EPABX or why to choose IP telephony (VoIP phones) over traditional PBX systems to ...

Read more

Top 10 must have features for IP telephony

When it comes to business communication, most of the businesses today have already shifted towards IP based telephony, but only few of them fully utilized its features. Often business owners overlook some of the most valuable features of IP telephony which can bring significant improvement in operational efficiency & productivity. Beyond basic options like presence, instant messaging, telephony, corporate phone book, extension dialling, voicemail, conferencing there are a host of other features which when utilized properly can deliver unprecedented results. Here’s a small list of features which will be handy while making a decision to select IP telephony system ...

Read more

How to calculate ROI for Unified Communications

Unified communications and collaboration (UCC) tools provide a great way to collaborate within and outside the organization. It not only saves time and money but also increases productivity of employees. Organization receives benefits directly from saving costs (by switching to VOIP calls) to increase in productivity by providing UC enhanced features (presence, mobility, collaboration etc). Imagine a scenario, where you need to immediately contact your colleague and there is no reliable way of knowing whether he/she is available or not at the desk phone, eventually you end up contacting him/her after 5 calls (in about half an hour) due ...

Read more

Six steps guide to select the best phone system for business

Implementation of a phone system is a huge investment. We all know we have to be prudent while making a choice of a telephone system. IT managers are required to do a lot of comparison - feature-wise, price-wise before finalizing the one that makes sense. But what should be the starting point? How do you ascertain you have explored all options? A couple of weeks ago we did a webinar to address this concern. In the webinar, we enlisted a simple process that you need to follow when you're either overhauling an existing sytem or putting up a new telephony system in ...

Read more