Tag Archives: customer service

Dec 19

Co-Browsing: A New Tech Way of Customer Engagement Collaboratively!

co-browsing - a new tech way of customers engagement

In order to make successful inroads into the business world, it is important to continuously look for advancements in customer service tools to accomplish the prospect of customer's satisfaction. Co-Browsing is one such emerging tool in the service industry that is surely going to be a game changer in the market. Co-Browsing explained Co-browsing enables agent to have a visual representation of the customer's view of the website and the agent can securely assist the customer by co-navigating the website. The agent and the customer are on the same section of the website, thus enabling agents to trace customers ...

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