Tag Archives: contact center

Aug 09

Call Center Setup Checklist : Starting from Scratch

setting up contact center

A satisfied customer garnishes your brand and makes a successful pathway for your business. That is the reason why, customer experience is the paramount factor to be considered that impacts the willingness of the customer to become a loyal advocate. Building up a call center for your business is like investment made in enhancing the customer experience. A Global Contact Center Survey conducted by Deloitte (2017) showcased that 71% of enterprises agreed with customer experience as one of the main drivers of growth in contact centers IN 2015 while by 2017, this number enhanced to 88%.  In this blog, we aim ...

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May 05

Why Cloud will be the backbone of the enterprises of tomorrow

enterprises of tomorrow

Remember the  ‘Good old days’ - coming to work, opening our computer and listening to voice mails first thing in the morning and then prepare schedule for the day’s work. Well it sounds ancient, but not too long ago, we all were doing this and still marveling at what technology had been able to do for us. Those were the days of desktop computer, connected to an on-premise server, and desktop phones. Even to establish this enterprise infrastructure, organizations were spending tons of money and resources to build and keep it running. For a long time though, this was acceptable ...

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