Tag Archives: Automatic Call Distribution

Dec 29

8 Must-Have Features of Contact Center Solution (in 2020)

Since the enterprises are becoming more customer-centric these days, they do not want to leave any stone unturned in order to provide complete satisfaction to their clients. Quality of call center services provided determine the probability of customers who choose to stick to your brand. This calls for the need to unleash the full potential of contact center services to make an easy pathway towards providing better services to the customers. Here we have tried to cover some of the best basic features of contact center solution which one must choose for their business. 8 Must-Have Features of Contact Center ...

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Mar 27

Six steps guide to select the best phone system for business

Guide to replace existing business phone system

Implementation of a phone system is a huge investment. We all know we have to be prudent while making a choice of a telephone system. IT managers are required to do a lot of comparison - feature-wise, price-wise before finalizing the one that makes sense. But what should be the starting point? How do you ascertain you have explored all options? A couple of weeks ago we did a webinar to address this concern. In the webinar, we enlisted a simple process that you need to follow when you're either overhauling an existing sytem or putting up a new telephony system in ...

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