Does your development team share owner’s dream ?

You must have heard the story. Akbar's courtiers envied Birbal, the witty one. One day, some of them requested Akbar to test them against Birbal. Akbar agreed, and gave them an assignment. The user story was simple, a few days earlier, Akbar found a lone puppy in a jungle, which he handed over to a villager, and asked the villager to take care of the puppy. Akbar's assignment to the courtiers was to find out how the puppy is doing. The courtiers sat together, and did their requirement analysis. Knowing that the requirement is pretty straightforward, they immediately sent ...

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A big part of meeting customer expectation is – NO SURPRISES

Surprise leads to dissatisfaction. This leads to the lowering of expectations. If the expectations dip so low that the value created by the vendor does not justify the cost, then that is the end of the customer-vendor relationship. Success in any customer engagement comes down to No SURPRISES in software engineering. The surprise can occur at any stage of customer engagement. For starters, there is a sticker shock when the vendor delivers the proposal. A meeting describing the functions and schedules is in order, before the vendor submits the proposal. This can also be discussed in initial introductory meetings. Once ...

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