It is said, "There is no formula for success in the business. You just do the best you can." Keeping oneself updated with the latest technologies and incorporating that into your business is envisaged as the vital key to success. From the past few years, cloud video conferencing solutions have caused ripples in the world of business. Undoubtedly, no requirement of the lavish framework, no need of IT team and cost efficiency are some of the reasons why many large organizations are inclining towards cloud-based solutions. Certainly, there is a remarkable boom in growth in the cloud sector. But at ...Read more
With the rapidly changing ways of doing business, IP telephony has become a crucial part of any organization, for performing their day-today operations. An integrally connected organization can pave an enriching way to success. But, most of the time security aspect related to IP based communications network, underlying infrastructure and applications are not given prior importance. In this blog, we are going to discuss why it is important to speculate about securing an IP telephony network and what are the best practices of deploying IP telephony networks. Here we go: 1. Make a development plan of an IP telephony ...Read more
So you have just closed the big deal. Congrats! Now the real hard work begins. Sale is just the beginning of a long-term relationship with your customer. This “After Sales” stage is the most crucial period especially for the SaaS based industry because this will decide the stickiness of customer with your SaaS product. Customers should see value in your product at every stage. It’s like making customers fall in love with your business. Company must evolve customer focused culture in their business. Even if customer lives outside their home markets, SaaS companies must go an extra mile in ...Read more
According to the all popular American businessman and entrepreneur, Sam Walton, "The goal of a company is to have customer service that is not just the best but legendary." Without a shadow of doubt, building strong customer relationships is like laying a foundation for evangelizing your brand name and to boom your business. This calls for a need to evaluate the call center performance to ensure that the customer's satisfaction is reached and productivity is enhanced. Here in this blog, we are going to discuss some of the essential call center key performance indicators KPIs and latest metrics to ...Read more
"So which DBMS do you like Watson ? SQL or No SQL ?" "I love MongoDB, Holmes." "I guessed so !" "How ?" "You have suicidal tendencies." - The Adventures of Blind Lover Every now and then we hear about how vulnerable MongoDB is, and how Moriarty's men are watching out and asking for ransom. Does that put you away from Mongo ? If yes, then you are missing something. I love Mongo. It is more like love at first sight. Installation to Hello World is a breeze. It ...Read more
In order to help your business and communications grow without any obstacles, it is important to choose an appropriate and correct IP Solutions Provider. Unfortunately, choosing a wrong Service Provider can put your communications in the trap of some inconveniences. Taking the instance of VoIP (Voice over IP Solutions), people generally encounter problems related to unreasonable costs and voice quality. Now the question arises how to solve the problem and rectify the situation. There may be two reasons why the problem has come to the forefront. Primarily, there may be an issue with installation or with poor quality connections. ...Read more
Revolution entered the corporate sector with all new and innovative video collaboration technology when the people located at various remote locations could easily interact with one another in a single room and hold quality virtual meetings. Now, with video collaboration, you really do not have to scratch your surface thinking how to hold a business meeting when the main line of participants are scattered at different places. Talking about video collaboration vs. a conference call, the former helps in establishing a human connection and a deeper relationship with the person situated on the other side of the screen. While ...Read more
Who doesn’t dream of making new inroads into the business world? Well! To turn that dream to reality, there is a need to forge a prolonged client-employee relationship which could be done by enhancing the mode of communication and collaboration. When we talk about video collaboration, there is no one-for-all video conferencing system that suits for all organizations. It is vital to select optimal video solution that fits best with your goals and needs. If you want to know what more is flowing in the latest VC solutions era, then don't skip Video Conferencing Solutions: The Definitive Guide. Get ...Read more
Changing Business Trends Earlier, the communications between the employees of any particular organization, were done through the desk phones or voice mail systems or through messaging. But, today with evolving technological landscape and UC technology, the way of doing the business has been revamped to a greater extent, which has not only enhance productivity but has also initiated employee mobility. UC follows, “keep your business world connected for rocketing success.” Talking about the current situation, the organizations are more diverse in terms of culture, language and work style. Team working and employee collaboration are vital for the success and ...Read more
What is the important thing that the enterprises must keep in consideration to remain ahead of the curve in the competitive market? The answer is customer’s satisfaction. Customer’s satisfaction can be gradually achieved by surpassing their expectations while simultaneously delivering them seamless & unique experience. This blog is an attempt to talk about that how OmniChannel serves as a modernized way to the contact center services and a flawless pathway to evangelizing your brand name. Let me begin by citing a hypothetical example! A common customer has his bank account in a major, esteemed bank and would like to ...Read more
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