Changing Business Trends Earlier, the communications between the employees of any particular organization, were done through the desk phones or voice mail systems or through messaging. But, today with evolving technological landscape and UC technology, the way of doing the business has been revamped to a greater extent, which has not only enhance productivity but has also initiated employee mobility. UC follows, “keep your business world connected for rocketing success.” Talking about the current situation, the organizations are more diverse in terms of culture, language and work style. Team working and employee collaboration are vital for the success and ...Read more
What is the important thing that the enterprises must keep in consideration to remain ahead of the curve in the competitive market? The answer is customer’s satisfaction. Customer’s satisfaction can be gradually achieved by surpassing their expectations while simultaneously delivering them seamless & unique experience. This blog is an attempt to talk about that how OmniChannel serves as a modernized way to the contact center services and a flawless pathway to evangelizing your brand name. Let me begin by citing a hypothetical example! A common customer has his bank account in a major, esteemed bank and would like to ...Read more
We are the inhabitants of the times when the endless technological advancements have surpassed everyone’s expectations. Let’s say for an instant, smartphones have brought about a great transformation, not only in the life of a common man but also for the enterprises. At the same time, because of the rising competition in the market, the enterprises remain worried about the performance of their mobile app, how proficient it would be when it reaches the end users and how it will affect its brand image. Thus, in order to evade that fear, this blog is an attempt to talk about ...Read more
In order to understand anything, we need to explore- this is always true whenever we visit new places to wander/explore around. The same holds true in case of any application also. In order to understand the application potential and limitation, testers need to navigate through the application thoroughly. In Software testing life cycle sometimes we use terms like adhoc testing, monkey testing and exploratory testing interchangeably. But adhoc and monkey testing are different than exploratory testing, just like wandering is different from exploring. We will be lost while wandering if we do not have precise direction or a road map. It does not ...Read more
Mobility is now an integral part of enterprise as well as consumer market than ever before. While releasing any new app, it’s essential to make sure that it is consistently delivering an exceptional application experience to mobile users. In-fact a recent survey conducted in the Micro-Moment, Google/Ipsos, U.S., August 2015, shows the behavior of consumers only on the basis of experience delivered by app. Here are some stats: Source: https://www.thinkwithgoogle.com/articles/speed-is-key-optimize-your-mobile-experience.html Theses numbers clearly highlight the need to have an eye for quality that can make your app standout from the crowd. Apps must be thoroughly tested to ensure that they offer the best possible unique ...Read more
The remarkable growth of mobile devices has set the trend & opened up new avenues for organizations to reach their target consumers via mobile instantly. Along with consumer apps, enterprise apps are also shifting to mobile. Now for every standalone app. or web based app you will find a mobile app version. But with this flexibility there is a unique challenge – due to the soaring expectation of users, a single issue can make them switch to other player in the market. Mobile apps need to be resilient, reliable, user-friendly, bug-free & at the same it should deliver unique ...Read more
A budding business needs all the help that it can obtain. There’s a point when the clients and customers start pouring in, and the phone never stops ringing. Companies have to keep up over soaring consumer expectations (they want immediate resolution otherwise they switch to another player in market). Adding to that volume of queries is also increasing due to emergence of new channels. Contact Center Solution is becoming more of a strategic asset for enterprises. However, many enterprises may find it difficult when it comes to evaluation of a right contact center solution. Market is filled with myriad ...Read more
When it comes to business communication, most of the businesses today have already shifted towards IP based telephony, but only few of them fully utilized its features. Often business owners overlook some of the most valuable features of IP telephony which can bring significant improvement in operational efficiency & productivity. Beyond basic options like presence, instant messaging, telephony, corporate phone book, extension dialling, voicemail, conferencing there are a host of other features which when utilized properly can deliver unprecedented results. Here’s a small list of features which will be handy while making a decision to select IP telephony system ...Read more
Unified communications and collaboration (UCC) tools provide a great way to collaborate within and outside the organization. It not only saves time and money but also increases productivity of employees. Organization receives benefits directly from saving costs (by switching to VOIP calls) to increase in productivity by providing UC enhanced features (presence, mobility, collaboration etc). Imagine a scenario, where you need to immediately contact your colleague and there is no reliable way of knowing whether he/she is available or not at the desk phone, eventually you end up contacting him/her after 5 calls (in about half an hour) due ...Read more
You must have heard the story. Akbar's courtiers envied Birbal, the witty one. One day, some of them requested Akbar to test them against Birbal. Akbar agreed, and gave them an assignment. The user story was simple, a few days earlier, Akbar found a lone puppy in a jungle, which he handed over to a villager, and asked the villager to take care of the puppy. Akbar's assignment to the courtiers was to find out how the puppy is doing. The courtiers sat together, and did their requirement analysis. Knowing that the requirement is pretty straightforward, they immediately sent ...Read more
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