The remarkable growth of mobile devices has set the trend & opened up new avenues for organizations to reach their target consumers via mobile instantly. Along with consumer apps, enterprise apps are also shifting to mobile. Now for every standalone app. or web based app you will find a mobile app version. But with this flexibility there is a unique challenge – due to the soaring expectation of users, a single issue can make them switch to other player in the market. Mobile apps need to be resilient, reliable, user-friendly, bug-free & at the same it should deliver unique ...Read more
A budding business needs all the help that it can obtain. There’s a point when the clients and customers start pouring in, and the phone never stops ringing. Companies have to keep up over soaring consumer expectations (they want immediate resolution otherwise they switch to another player in market). Adding to that volume of queries is also increasing due to emergence of new channels. Contact Center Solution is becoming more of a strategic asset for enterprises. However, many enterprises may find it difficult when it comes to evaluation of a right contact center solution. Market is filled with myriad ...Read more
When it comes to business communication, most of the businesses today have already shifted towards IP based telephony, but only few of them fully utilized its features. Often business owners overlook some of the most valuable features of IP telephony which can bring significant improvement in operational efficiency & productivity. Beyond basic options like presence, instant messaging, telephony, corporate phone book, extension dialling, voicemail, conferencing there are a host of other features which when utilized properly can deliver unprecedented results. Here’s a small list of features which will be handy while making a decision to select IP telephony system ...Read more
Unified communications and collaboration (UCC) tools provide a great way to collaborate within and outside the organization. It not only saves time and money but also increases productivity of employees. Organization receives benefits directly from saving costs (by switching to VOIP calls) to increase in productivity by providing UC enhanced features (presence, mobility, collaboration etc). Imagine a scenario, where you need to immediately contact your colleague and there is no reliable way of knowing whether he/she is available or not at the desk phone, eventually you end up contacting him/her after 5 calls (in about half an hour) due ...Read more
You must have heard the story. Akbar's courtiers envied Birbal, the witty one. One day, some of them requested Akbar to test them against Birbal. Akbar agreed, and gave them an assignment. The user story was simple, a few days earlier, Akbar found a lone puppy in a jungle, which he handed over to a villager, and asked the villager to take care of the puppy. Akbar's assignment to the courtiers was to find out how the puppy is doing. The courtiers sat together, and did their requirement analysis. Knowing that the requirement is pretty straightforward, they immediately sent ...Read more
Hotel room aggregating companies like Oyo Rooms, Zo Rooms etc who place their brands on properties they aggregate, depend upon these properties to assure guests of a standard quality at a minimum. This assurance helps the aggregator build brand value and effectively increase market share. An important aspect that contributes to guest experience, and enhancing brand equity is the communication system and property management system available at each property. Since it is normally the budget hotels that are aggregated, their financial capacity to invest in a “high end” communication system and PMS is limited. Most such hotels have analogue ...Read more
Today, more than ever before, manufacturing industry is at a stage where it needs to reinvent itself. With pressure on costs increasing with every minute, the industry has to look at how the processes can be made more efficient without investing in additional resources. A key element of manufacturing process is the collaborative effort that is required between different teams: design and procurement, manufacturing-planning-QA-inspection-logistics-sales. These collaborations are not one time events, rather any good manufacturing unit would have many of these going in parallel throughout the day. To this, you add the ingredient of distance – not all teams ...Read more
For small and midsize companies, outsourcing vs in-house development many a time becomes a million dollar question. There is a constant tussle in making a choice between these two options. We think of various general factors such as cost effectiveness, capability, timely delivery etc which often lead to a prejudice state and decisions are made on pre-conceived notions. However in order to take a rational decision, it requires an objective analysis which includes quantification of risks, cost, time and value generation. 6 questions to ask before outsourcing software development Before making this crucial decision it is important to answer the ...Read more
I attended NASSCOM Perspective 2025 held at Delhi. While this article captures summary of the perspective, I will like to highlight some key takeaways with you. 1) Indian IT and Business Service Industry accounted for 8% of country's GDP in 2014 (from 3% in 2004) and 19% of total exports, and generated 11% of new urban jobs. The industry will continue to grow at around 10/11% and may touch $350 billion by 2025. $70 billion of it will be generated within Indian domestic sector, thanks to the government of India's 'Digital India' initiative, which has already committed $16 billion. 2) ...Read more
In the world of globalization where India is one of the most lucrative places for investing and doing business, video-conferencing has become the most preferable mode of communication. This is the most convenient and time saving mode of communication and doing meetings. Keeping in view the necessity of this inevitable element in the world of communication, the idea of attending board meetings through video conferencing was first accepted and adopted by Ministry of Corporate Affairs in May, 2011. Further, provisions related to video conferencing got due recognition under the new Companies Act, 2013 and adding to the same, further provisions were ...Read more
In my previous blog Why Support is the ...
In the world of globalization where India is one of ...
Who does not like surprises? Whether it’s in our personal ...