New contact center innovations have come to the forefront so that now there can be no compromise made in achieving total customer's satisfaction. Their goal must be to fulfill the demands of both the customers as well as the contact center managers. Progressive technological trends and contact center innovations are here to set up new future goals for today's business! Let us see some of the New Set of Goals for Outbound Future Proof Contact Center : 1. Zero Dropped Calls : The outbound dialer is given a specified number of contacts to dial. When the number of calls connected to ...Read more
The arrival of Facebook Live-Streaming video has been a strategic move taken, to share your personal experience with the world. Unquestionably, it is a gift of benefits both on the personal as well as professional front, in reaching out to the people, "in the moment". Still, organizations are searching for a more professional live streaming system through which a whole new class of interactive events can take place and collaborative experience reaches an altogether different level. Here we can say that Bluejeans Events has come to give you an elevated experience and a reformed shape to your business. This ...Read more
Introduced in 2016, Facebook Live Streaming has given a delectable taste to people to share their experience with the world in real-time and 'in-the-moment'. It enables users to make videos that stream live and to analyze people's reactions, get their feedback through comments and viewer numbers, all at the same time. There is no doubt that various brands are going an extra mile to bring to their audience, appealing live videos so as to expand their business potentials. We bring you a blog that talks about 7 different ways to use Facebook Live for business and building a paradigm of ...Read more
This blog aims to talk about some of the call center terminologies that everybody must be aware of in the world of customer service. Let us have a look at the compete glossary below: 1. Abandoned Call : A call or any contact to the contact center that is ended before any conversation occurs. 2. Agent : A call center agent also known as call center representative is a person who is responsible for handling incoming and outgoing customer calls or any other communication with the customers in the contact center of an organization. 3. Automatic Callback : If ...Read more
Since the enterprises are becoming more customer-centric these days, they do not want to leave any stone unturned in order to provide complete satisfaction to their clients. Quality of call center services provided, determine the probability of customers who choose to stick to your brand. This calls for the need to unleash the full potential of contact center services to make an easy pathway towards providing better services to the customers. Here we have tried to cover some of the best basic features of contact center solution which one must choose for their business. 7 Must have features of Contact ...Read more
In order to make successful inroads into the business world, it is important to continuously look for advancements in customer service tools to accomplish the prospect of customer's satisfaction. Co-Browsing is one such emerging tool in the service industry that is surely going to be a game changer in the market. Co-Browsing explained Co-browsing enables agent to have a visual representation of the customer's view of the website and the agent can securely assist the customer by co-navigating the website. The agent and the customer are on the same section of the website, thus enabling agents to trace customers ...Read more
Video Conferencing has knitted the world closely. Now, geographical boundaries and distances are no more hurdles in keeping a business's efficiency and productivity ahead. If you want to know what more is flowing in the latest VC solutions era, then don't skip Video Conferencing Solutions: The Definitive Guide. Get ready to extract a myriad of VC solutions ingredients! This blog aims to talk about what bandwidth requirements for video conferencing that need to be considered for delivering High Definition video conferencing seamlessly. Let us have a look at some of the possibilities! Bandwidth Requirements for video conferencing in High ...Read more
Bid adieu to 2019 soon... Let’s extend our vision to 2020 hotel technology trends and find out how they will be boon for the changing hospitality industry. The end number of innovations in technology have now created ripples in the world of hospitality. Today, the hotel operators try not to leave any stone unturned in order to provide an enriching guest experience. This is the reason, why they are inclining towards new, ingenious, and contemporary hotel technology trends that have set alight a blazing fire in the hotel industry. Now, if your guests have come a long way away ...Read more
It is said, "There is no formula for success in the business. You just do the best you can." Keeping oneself updated with the latest technologies and incorporating that into your business is envisaged as the vital key to success. From the past few years, cloud video conferencing solutions have caused ripples in the world of business. Undoubtedly, no requirement of the lavish framework, no need of IT team and cost efficiency are some of the reasons why many large organizations are inclining towards cloud-based solutions. Certainly, there is a remarkable boom in growth in the cloud sector. But at ...Read more
With the rapidly changing ways of doing business, IP telephony has become a crucial part of any organization, for performing their day-today operations. An integrally connected organization can pave an enriching way to success. But, most of the time security aspect related to IP based communications network, underlying infrastructure and applications are not given prior importance. In this blog, we are going to discuss why it is important to speculate about securing an IP telephony network and what are the best practices of deploying IP telephony networks. Here we go: 1. Make a development plan of an IP telephony ...Read more
In my previous blog Why Support is the ...
This blog aims to talk about some of the ...
Video Conferencing has knitted the world closely. Now, geographical ...