According to the all popular American businessman and entrepreneur, Sam Walton, "The goal of a company is to have customer service that is not just the best but legendary." Without a shadow of doubt, building strong customer relationships is like laying a foundation for evangelizing your brand name and to boom your business. This calls for a need to evaluate the call center performance to ensure that the customer's satisfaction is reached and productivity is enhanced. Here in this blog, we are going to discuss some of the essential call center key performance indicators KPIs and latest metrics to ...Read more
"So which DBMS do you like Watson ? SQL or No SQL ?" "I love MongoDB, Holmes." "I guessed so !" "How ?" "You have suicidal tendencies." - The Adventures of Blind Lover Every now and then we hear about how vulnerable MongoDB is, and how Moriarty's men are watching out and asking for ransom. Does that put you away from Mongo ? If yes, then you are missing something. I love Mongo. It is more like love at first sight. Installation to Hello World is a breeze. It ...Read more
In order to help your business and communications grow without any obstacles, it is important to choose an appropriate and correct IP Solutions Provider. Unfortunately, choosing a wrong Service Provider can put your communications in the trap of some inconveniences. Taking the instance of VoIP (Voice over IP Solutions), people generally encounter problems related to unreasonable costs and voice quality. Now the question arises how to solve the problem and rectify the situation. There may be two reasons why the problem has come to the forefront. Primarily, there may be an issue with installation or with poor quality connections. ...Read more
Revolution entered the corporate sector with all new and innovative video collaboration technology when the people located at various remote locations could easily interact with one another in a single room and hold quality virtual meetings. Now, with video collaboration, you really do not have to scratch your surface thinking how to hold a business meeting when the main line of participants are scattered at different places. Talking about video collaboration vs. a conference call, the former helps in establishing a human connection and a deeper relationship with the person situated on the other side of the screen. While ...Read more
Who doesn’t dream of making new inroads into the business world? Well! To turn that dream to reality, there is a need to forge a prolonged client-employee relationship which could be done by enhancing the mode of communication and collaboration. When we talk about video collaboration, there is no one-for-all video conferencing system that suits for all organizations. It is vital to select optimal video solution that fits best with your goals and needs. This blog has been written to take into consideration some of the key points to ensure an ideal environment for video conferencing. What Room Requirements You may ...Read more
Changing Business Trends Earlier, the communications between the employees of any particular organization, were done through the desk phones or voice mail systems or through messaging. But, today with evolving technological landscape and UC technology, the way of doing the business has been revamped to a greater extent, which has not only enhance productivity but has also initiated employee mobility. UC follows, “keep your business world connected for rocketing success.” Talking about the current situation, the organizations are more diverse in terms of culture, language and work style. Team working and employee collaboration are vital for the success and ...Read more
What is the important thing that the enterprises must keep in consideration to remain ahead of the curve in the competitive market? The answer is customer’s satisfaction. Customer’s satisfaction can be gradually achieved by surpassing their expectations while simultaneously delivering them seamless & unique experience. This blog is an attempt to talk about that how OmniChannel serves as a modernized way to the contact center services and a flawless pathway to evangelizing your brand name. Let me begin by citing a hypothetical example! A common customer has his bank account in a major, esteemed bank and would like to ...Read more
We are the inhabitants of the times when the endless technological advancements have surpassed everyone’s expectations. Let’s say for an instant, smartphones have brought about a great transformation, not only in the life of a common man but also for the enterprises. At the same time, because of the rising competition in the market, the enterprises remain worried about the performance of their mobile app, how proficient it would be when it reaches the end users and how it will affect its brand image. Thus, in order to evade that fear, this blog is an attempt to talk about ...Read more
In order to understand anything, we need to explore- this is always true whenever we visit new places to wander/explore around. The same holds true in case of any application also. In order to understand the application potential and limitation, testers need to navigate through the application thoroughly. In Software testing life cycle sometimes we use terms like adhoc testing, monkey testing and exploratory testing interchangeably. But adhoc and monkey testing are different than exploratory testing, just like wandering is different from exploring. We will be lost while wandering if we do not have precise direction or a road map. It does not ...Read more
Mobility is now an integral part of enterprise as well as consumer market than ever before. While releasing any new app, it’s essential to make sure that it is consistently delivering an exceptional application experience to mobile users. In-fact a recent survey conducted in the Micro-Moment, Google/Ipsos, U.S., August 2015, shows the behavior of consumers only on the basis of experience delivered by app. Here are some stats: Source: https://www.thinkwithgoogle.com/articles/speed-is-key-optimize-your-mobile-experience.html Theses numbers clearly highlight the need to have an eye for quality that can make your app standout from the crowd. Apps must be thoroughly tested to ensure that they offer the best possible unique ...Read more
In my previous blog Why Support is the ...
In the world of globalization where India is one of ...
Who does not like surprises? Whether it’s in our personal ...