Small, mid-sized or large enterprises are continuously looking for solutions to enhance business communications and expand their business potentials. The present scenario is that PBX systems or VoIP desk-phones are ruling the market in the realms of communication and collaboration. With globalization, the world is turning into a much more interconnected place and with the way, businesses operate today, there is need to build up a unified communication system that is much more than just PBX voice services and that supports the contemporary mobile workforce. This welcomes the arrival of softphones. Contemporary Workplace Today, a workplace is not restricted to ...Read more
For many decades, EPABX was considered as the most viable mode of business communications. They were built on copper wires and run on POTS (Plain Old Telephone Services). Talking about the contemporary scenario, businesses want to expand their potentials and revamp internal & external communications. Therefore, the arrival of IP PBX has turned around the tables. An IP PBX is a PBX phone system that uses internet protocol instead of the traditional analog services. This blog will help you give a comprehensive discussion on IP-PBX vs EPABX or why to choose IP telephony (VoIP phones) over traditional PBX systems to ...Read more
The last few years have witnessed an explosive growth in video conferencing solutions to enhance business communication and collaboration. If you want to know what more is flowing in the latest VC solutions era, then don't skip Video Conferencing Solutions: The Definitive Guide. Get ready to extract a myriad of VC solutions ingredients! Before having a discussion on various video conferencing codecs, let us comprehend what a codec is. A codec is a hardware or software-based process for encoding and decoding large chunks of audio and visual information. From the traditional H.261 video conferencing industry standard, the move has been ...Read more
In this blog, we are having an unbiased discussion on IP Phone vs Digital Phone which will help you decide which business phone system you must choose for your business. Previously, analog phones were deployed which consisted of voice circuits made up of copper wire which transmitted voice as electrical signals. With the evolution in digital landscape, the traditional analog phones got replaced by digital phones. Talking about digital business phone systems, they convert the analog voice signal into digital signals (0,1) The signal is then transported and decoded as sound at the other end. What makes these digital phone systems ...Read more
A satisfied customer garnishes your brand and makes a successful pathway for your business. That is the reason why, customer experience is the paramount factor to be considered that impacts the willingness of the customer to become a loyal advocate. Building up a call center for your business is like investment made in enhancing the customer experience. A Global Contact Center Survey conducted by Deloitte (2017) showcased that 71% of enterprises agreed with customer experience as one of the main drivers of growth in contact centers IN 2015 while by 2017, this number enhanced to 88%. In this blog, we aim ...Read more
SIP trunking and PRI are two techniques that are storming businesses and paving a way towards a more consolidated network in Unified Communications. Let's have a look at basics of PRI and SIP Trunking: What is SIP Trunking? 1. SIP (Session Initiation Protocol) enables users to engage in integrated and consolidated communications instead of physically separated voice and data networks, anywhere and anytime, irrespective of the network infrastructure employed. Unlike physical connection in PRI, SIP trunking works on virtual connections. 2. SIP has come up as the universal standard for Voice over Internet Protocol (VoIP) services. 3. SIP trunking is a ...Read more
Today, organizations are looking for transforming ways and architectures to drive their business potentials. After cloud computing and enterprise mobility solutions, SDN technology is coming forth which has moved the enterprises towards network programmability. They are looking for strategies to automate their IT tasks and aligning their IT infrastructure with the changing business requirements. Eliminating the need of a proprietary hardware, SDN brings an open, programmable global network infrastructure that can be managed centrally which modernizes the company's IT infrastructure. Before drilling deep into the benefits of SDN technology for the enterprises of today, let us understand what is it coherently. What ...Read more
When we talk about enterprise mobility, it focuses on the contemporary business trends where the employees need not remain stick to their desks and can work outside their workplace using their mobile devices and cloud services. This shifting trend towards mobility solutions involves a digital, more interconnected workplace with the correct integration of technologies, for building productive business relationships and transforming the employees experience altogether. By adopting enterprise mobility strategy for your workplace, you can ensure: 1. Enhanced employee productivity and satisfaction : Mobile working environment offers the employees more flexibility and freedom, saves their time of commutation, enhances concentration and ...Read more
Network connectivity is something that cannot and must not be compromised if you want to witness your business escalating speedily. Whether, you are a small, mid-sized or a large enterprise, you would want a cobweb of speedy connection and easy data transfer that could connect all your employees, your clients and your partners. This is utmost essential for two main reasons - first, there should not be any obstacle in communications and connectivity and secondly, your business and your services should reach a large number of people. Therefore, the foundation of any network is highly reliable and advanced network ...Read more
We are living in the times when technological advancements and innovations are continuously coming to the forefront. No doubt, Unified Communications have been proved a bliss for the business organizations to keep their people, their partners and their clients, closely intact. However, there are some commonly used terms in Unified Communications that everyone must be aware about. Let us have a look at a complete Unified Communications Glossary and have a better understanding of terms. 1. BYOD : It implies Bring Your Own Device which refers to the employees bringing their personally owned devices such as smartphones, tablets, laptops, ...Read more
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