In this blog, we are having an unbiased discussion on IP Phone vs Digital Phone which will help you decide which business phone system you must choose for your business. Previously, analog phones were deployed which consisted of voice circuits made up of copper wire which transmitted voice as electrical signals. With the evolution in digital landscape, the traditional analog phones got replaced by digital phones. Talking about digital business phone systems, they convert the analog voice signal into digital signals (0,1) The signal is then transported and decoded as sound at the other end. What makes these digital phone systems ...Read more
A satisfied customer garnishes your brand and makes a successful pathway for your business. That is the reason why, customer experience is the paramount factor to be considered that impacts the willingness of the customer to become a loyal advocate. Building up a call center for your business is like investment made in enhancing the customer experience. A Global Contact Center Survey conducted by Deloitte (2017) showcased that 71% of enterprises agreed with customer experience as one of the main drivers of growth in contact centers IN 2015 while by 2017, this number enhanced to 88%. In this blog, we aim ...Read more
SIP trunking and PRI are two techniques that are storming businesses and paving a way towards a more consolidated network in Unified Communications. Let's have a look at basics of PRI and SIP Trunking: What is SIP Trunking? 1. SIP (Session Initiation Protocol) enables users to engage in integrated and consolidated communications instead of physically separated voice and data networks, anywhere and anytime, irrespective of the network infrastructure employed. Unlike physical connection in PRI, SIP trunking works on virtual connections. 2. SIP has come up as the universal standard for Voice over Internet Protocol (VoIP) services. 3. SIP trunking is a ...Read more
Today, organizations are looking for transforming ways and architectures to drive their business potentials. After cloud computing and enterprise mobility solutions, SDN technology is coming forth which has moved the enterprises towards network programmability. They are looking for strategies to automate their IT tasks and aligning their IT infrastructure with the changing business requirements. Eliminating the need of a proprietary hardware, SDN brings an open, programmable global network infrastructure that can be managed centrally which modernizes the company's IT infrastructure. Before drilling deep into the benefits of SDN technology for the enterprises of today, let us understand what is it coherently. What ...Read more
When we talk about enterprise mobility, it focuses on the contemporary business trends where the employees need not remain stick to their desks and can work outside their workplace using their mobile devices and cloud services. This shifting trend towards mobility solutions involves a digital, more interconnected workplace with the correct integration of technologies, for building productive business relationships and transforming the employees experience altogether. Before drilling deep into the ways of delivering enterprise mobility solutions to the employees, let us focus slightly on why to adopt enterprise mobility strategy for your workplace. 1. Enhances employee productivity and satisfaction : Mobile ...Read more
Network connectivity is something that cannot and must not be compromised if you want to witness your business escalating speedily. Whether, you are a small, mid-sized or a large enterprise, you would want a cobweb of speedy connection and easy data transfer that could connect all your employees, your clients and your partners. This is utmost essential for two main reasons - first, there should not be any obstacle in communications and connectivity and secondly, your business and your services should reach a large number of people. Therefore, the foundation of any network is highly reliable and advanced network ...Read more
We are living in the times when technological advancements and innovations are continuously coming to the forefront. No doubt, Unified Communications have been proved a bliss for the business organizations to keep their people, their partners and their clients, closely intact. However, there are some commonly used terms in Unified Communications that everyone must be aware about. Let us have a look at a complete Unified Communications Glossary and have a better understanding of terms. 1. BYOD : It implies Bring Your Own Device which refers to the employees bringing their personally owned devices such as smartphones, tablets, laptops, ...Read more
In today's era when the organizations are putting their expenses on communication and collaboration solutions, their end to end encryption is what makes these solutions complete and reliable. VoIP (Voice over IP telephony) implies that there is a convergence of voice and data worlds. Therefore, security risks should not be overlooked at any costs to avoid the leakage or eavesdropping of valuable data. The confidential information of the clients and the businesses must not grab the attention of the prying eyes. The malicious attackers can get the access to the organization's business network through IP telephony. On the other hand, ...Read more
Outbound Call Center regulations / Best practices in India's Contact Centers Outbound contact center generally rely on the principle of mass dialing to targeted audience & thus connect them to agents. To keep them in check generally there is a regulatory body in every country which defines mandatory rules & regulations to be followed by contact centers. In India, TRAI has laid some rules & in UK OFCOM is the communication's regulator stating Outbound call center regulations. Following list consists of some of the best practices(which includes TRAI & OFCOM regulations) that can be followed by outbound contact centers: 1. To achieve improved ...Read more
New contact center innovations have come to the forefront so that now there can be no compromise made in achieving total customer's satisfaction. Their goal must be to fulfill the demands of both the customers as well as the contact center managers. Progressive technological trends and contact center innovations are here to set up new future goals for today's business! Let us see some of the New Set of Goals for Outbound Future Proof Contact Center : 1. Zero Dropped Calls : The outbound dialer is given a specified number of contacts to dial. When the number of calls connected to ...Read more
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