The TaraSpan Blog
Nov 19

A big part of meeting customer expectation is – NO SURPRISES

Surprise leads to dissatisfaction. This leads to the lowering of expectations. If the expectations dip so low that the value created by the vendor does not justify the cost, then that is the end of the customer-vendor relationship. Success in any customer engagement comes down to No SURPRISES in software engineering. The surprise can occur at any stage of customer engagement. For starters, there is a sticker shock when the vendor delivers the proposal. A meeting describing the functions and schedules is in order, before the vendor submits the proposal. This can also be discussed in initial introductory meetings. Once ...

Read more
Nov 11

Unified Communications : why Opex makes more sense

I bought a suit costing twenty thousand rupees last year same time and I was trendy and “with it”. This year when I wore it, my son called me old fashioned! Investments in IT systems are quite like that. First it takes time for you to understand what it is all about, and then when you take the plunge, you are faced with obsolescence.  Better options seem to come up just as you are printing the purchase order. Lets talk Unified Communications. Unified Communications (UC) is a much touted term that no one can really completely define. Everybody has a ...

Read more
Oct 30

Managing IP Reputation is the need of the hour

IP REPUTATION IP Reputation is critical for email delivery. IP reputation list is the list of IP addresses that are suspected of being untrustworthy. The IP Reputation list is used by most of the worldwide mailing software to identify, reject or flag spam emails. The list is also referred as “Blacklist” or “Blocklist”.  The IP addresses in IP Reputation list could be: The Systems that are observed sending spam on the internet Zombies (compromised machines) that send spam Open proxies that allow untrusted email to pass through them There are many of such IP Reputation lists, operated by companies such ...

Read more
Oct 30

Intelligent Vs Passé Network Solutions

With evolving technological advancements every day, cellular operators around the globe are faced with a challenge of constantly upgrading their network. In view of that, technologies like UMTS, HSPA, HSPA+, LTE, LTE-A become more significant with ever increasing hunger for data consumption by users. A Significant data consumption is done by mobile devices like Smartphones and Tablets, mostly by business users and younger generation below 35 years of age. As per a recent study, overall mobile data traffic is expected to grow to 15.9 Exabyte per month by 2018, nearly an 11-fold increase over 2013. Not much far seen, technologies ...

Read more


How can we define L1 L2 L3 support for SaaS companies July 16th, 2015

  In my previous blog Why Support is the ...

Bandwidth Requirement for HD Video Conferencing in 2020 (HD/FHD/4K) September 19th, 2017

Video Conferencing has knitted the world closely. Now, geographical ...

List of Call Center Terminologies : A to Z Contact Center Glossary January 23rd, 2018

This blog aims to talk about some of the ...