The current turbulent times are creating a new scenario that reinforces the need for enterprises/businesses to become more experience-driven and customer-driven. And, no doubt, the enterprises and organizations are striving hard to stay agile and consistent in these challenging times.
However, the speed at which the business dynamics are transforming continuously is something thoughtful. And, to cope up with this challenge, a business has to adopt a robust “business continuity” plan that flows beyond the time and circumstances.
Business Continuity refers to maintaining business operations smoothly or resuming the functions quickly back in catastrophic situations or some pandemic or some cyber-attack. In fact, business continuity resiliency comprises the preparation for how to work if we lose our technology, people, or facilities. It should include the instructions set, protocols, and the procedure that covers all aspects varying- from business process to customer experience- everything.
Due to COVID-19 so far, we have delinked with our physical office resources and compelled to adopt work from home option eventually. So, what comes next? Are we prepared to deal with such anxiety or what if the entire workforce requires isolation or gets sick?
Envisaging such probable circumstances, information technology, leadership, human resources, and other key areas should come on the same page and work on the response framework. The plan should consist of each functional area with detailed actions to ensure that every employee is prepared priory. Once the details are compiled, you can move further to the below questions.
Work from home remains no longer an option nowadays. Due to the wake of COVID-19, it has become the necessity to continue business operations seamlessly. No doubt, your company’s future relies on your processes and people. Thus, you need to evaluate your workforce’s roles, responsibilities, tasks, and resource utilization to determine what can be done remotely and what resources on-site people need. Also, you need to identify:
Get all thinks ticked on the checklist and then proceed with assuring all the points. Once you identify the folks who are not familiar with any of the above-mentioned points- simply organize training or webinar related to these subjects, or replace the in-person meetings with video conferencing or teleconferencing- and get your people acquainted with all aspects of work from home. This is an important measure to avoid any chaos in further hardships if they will occur.
Technology plays a pivotal role in creating a perfect work from home policy. Varying from the network connection to data access to sign-in to anti-virus, everything should be encrypted with quality security standards. Make sure that your people are fully trained in accessing cloud-based data, productivity tools, and other face-to-face technology and end-points.
Different enterprises and businesses make use of multiple sets of solutions for video conferencing or calling or chatting, such as- cloud video conferencing, softphones for agents working at home, etc. Just ensure that you are there to deliver positive collaboration among your people in these trying times. So, adopt each step to make them acquainted with the latest technology and tools.
Still, you must analyze whether you have the appropriate technology to support your business continuity. The following are some useful points that you need to check out.
Get all things verified accurately so that you will be all set to face any sudden crisis. Remember, nurture your dynamic workforce with innovation and care.
Do you ever think about how to tackle the aftermath of this crisis challenge? Without an inch of doubt, the entire world is facing this disaster and as a result, the economy is suffering so severely. Every single enterprise or business has stuck in the storm of COVID-19 and at times, they become clueless what to do, how to do, what we will do after everything becomes normal as before, how we will get over from such big loss, etc.
It’s pretty natural that people are revolving around with many questions and confusion- what to do after. Therefore, it’s quite wiser to make the root of your organization strong enough to encounter with the after-effects of COVID-19 with a rock-solid plan. The following are some core and significant aspects that you need to focus right away.
Make sure to get in touch with your customers, clients, and prospects to keep them connected and engaged frequently. Raising comfort levels these days can pay huge dividends when moving forward.
The above checklist will definitely help you out to combat COVID-19 and its tragic consequences. With all things in order and planned, you will encounter with its penalties and overcome them fast. Still, policies must be considered first for your employees working remotely, as yours and your customer’s data may be at risk:
If you want your business in good health with productive outcomes, keep business resilience on the top including other key measures to overcome the pandemic challenges in the present and future.