Category Archives: Unified Communications

Jun 06

A to Z Unified Communications Glossary

Unified Communications Glossary

We are living in the times when technological advancements and innovations are continuously coming to the forefront. No doubt, Unified Communications have been proved a bliss for the business organizations to keep their people, their partners and their clients, closely intact. However, there are some commonly used terms in Unified Communications that everyone must be aware about. Let us have a look at a complete Unified Communications Glossary and have a better understanding of terms.  1. BYOD : It implies Bring Your Own Device which refers to the employees bringing their personally owned devices such as smartphones, tablets, laptops, ...

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Mar 26

VoIP Encryption : Is your network Secure?

In today's era when the organizations are putting their expenses on communication and collaboration solutions, their end to end encryption is what makes these solutions complete and reliable. VoIP (Voice over IP telephony) implies that there is a convergence of voice and data worlds. Therefore, security risks should not be overlooked at any costs to avoid the leakage or eavesdropping of valuable data. The confidential information of the clients and the businesses must not grab the attention of the prying eyes. The malicious attackers can get the access to the organization's business network through IP telephony. On the other hand, ...

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Dec 19

Co-Browsing: A New Tech Way of Customer Engagement Collaboratively!

co-browsing - a new tech way of customers engagement

In order to make successful inroads into the business world, it is important to continuously look for advancements in customer service tools to accomplish the prospect of customer's satisfaction. Co-Browsing is one such emerging tool in the service industry that is surely going to be a game changer in the market. Co-Browsing explained Co-browsing enables agent to have a visual representation of the customer's view of the website and the agent can securely assist the customer by co-navigating the website. The agent and the customer are on the same section of the website, thus enabling agents to trace customers ...

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Aug 01

Top 11 “Smart” Hotel Technology Trends in 2020

Top hotel technology trends

Bid adieu to 2019 soon... Let’s extend our vision to 2020 hotel technology trends and find out how they will be boon for the changing hospitality industry. The end number of innovations in technology have now created ripples in the world of hospitality. Today, the hotel operators try not to leave any stone unturned in order to provide an enriching guest experience. This is the reason, why they are inclining towards new, ingenious, and contemporary hotel technology trends that have set alight a blazing fire in the hotel industry. Now, if your guests have come a long way away ...

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May 03

Best practices to deploy IP telephony networks

Best practices to deploy IP telephony networks1

With the rapidly changing ways of doing business, IP telephony has become a crucial part of any organization, for performing their day-today operations. An integrally connected organization can pave an enriching way to success. But, most of the time security aspect related to IP based communications network, underlying infrastructure and applications are not given prior importance. In this blog, we are going to discuss why it is important to speculate about securing an IP telephony network and what are the best practices of deploying IP telephony networks. Here we go: 1. Make a development plan of an IP telephony ...

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Feb 12

Common, Preventable IP Telephony Issues

In order to help your business and communications grow without any obstacles, it is important to choose an appropriate and correct IP Solutions Provider. Unfortunately, choosing a wrong Service Provider can put your communications in the trap of some inconveniences. Taking the instance of VoIP (Voice over IP Solutions), people generally encounter problems related to unreasonable costs and voice quality. Now the question arises how to solve the problem and rectify the situation. There may be two reasons why the problem has come to the forefront. Primarily, there may be an issue with installation or with poor quality connections. ...

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Oct 18

5 questions you must ask when choosing a Unified communications vendor

5 questions you must ask when choosing a UCC vendor

Changing Business Trends Earlier, the communications between the employees of any particular organization, were done through the desk phones or voice mail systems or through messaging. But, today with evolving technological landscape and UC technology, the way of doing the business has been revamped to a greater extent, which has not only enhance productivity but has also initiated employee mobility. UC follows, “keep your business world connected for rocketing success.” Talking about the current situation, the organizations are more diverse in terms of culture, language and work style. Team working and employee collaboration are vital for the success and ...

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Mar 02

Top 10 must have features for IP telephony

Top 10 must have features for IP telephony

When it comes to business communication, most of the businesses today have already shifted towards IP based telephony, but only few of them fully utilized its features. Often business owners overlook some of the most valuable features of IP telephony which can bring significant improvement in operational efficiency & productivity. Beyond basic options like presence, instant messaging, telephony, corporate phone book, extension dialling, voicemail, conferencing there are a host of other features which when utilized properly can deliver unprecedented results. Here’s a small list of features which will be handy while making a decision to select IP telephony system ...

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Jan 19

How to calculate ROI for Unified Communications

Unified communications and collaboration (UCC) tools provide a great way to collaborate within and outside the organization. It not only saves time and money but also increases productivity of employees. Organization receives benefits directly from saving costs (by switching to VOIP calls) to increase in productivity by providing UC enhanced features (presence, mobility, collaboration etc). Imagine a scenario, where you need to immediately contact your colleague and there is no reliable way of knowing whether he/she is available or not at the desk phone, eventually you end up contacting him/her after 5 calls (in about half an hour) due ...

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Oct 29

Unified Communication Solutions for Hotel Aggregators

Hotel room aggregating companies like Oyo Rooms, Zo Rooms etc who place their brands on properties they aggregate, depend upon these properties to assure guests of a standard quality at a minimum. This assurance helps the aggregator build brand value and effectively increase market share. An important aspect that contributes to guest experience, and enhancing brand equity is the communication system and property management system available at each property. Since it is normally the budget hotels that are aggregated, their financial capacity to invest in a “high end” communication system and PMS is limited. Most such hotels have analogue ...

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