All posts by Sourabh Rathore

Sourabh is Manager – Enterprise Sales at TaraSpan. He has domain expertise in Contact Centre Technology along with rich knowledge in Unified Communication & Video Conferencing solutions.
Dec 26

Smart Classroom Solution- An Overview (2020)

SMART CLASSROOMS

Technology-enabled education is peeping deep into the classrooms, paving a way to smart-education. The concept of smart classrooms has arrived at the forefront with the integration of advanced hardware and innovative software technology to enhance the way of teaching and to keep a check on students learning. Moreover, smart or digital classrooms foster creativity and an interactive environment would help in bringing in more innovative ideas, more queries, and more solutions. Consequently, there is a broadening of the domain of knowledge that a person acquires and encouragement in informal learning through this versatile VC solution. If you want to know ...

Read more
Dec 16

SD-WAN vs MPLS: Pros & Cons (in 2020)

Benefits of SD-WAN over MPLS

With changing business requirements and to keep in pace with the fast-transforming world, there is a need to distant oneself from the traditional approaches and make a move towards newer ones. This blog aims to tell how the newer wide area network approach (SD-WAN technology) is on the upper-ground as compared to the traditional MPLS. Traditional MPLS & its Pros and Cons MPLS stands for Multiprotocol Label Switching; is a routing technique used in high-performing networks that redefines traffic flows across enterprises WAN and service provider networks, to avoid complex lookups in the routing table. It is a technique ...

Read more
Mar 19

Outbound Call Center regulations/best practices in India’s Contact Centers

Outbound Call Center regulations / Best practices in India's Contact Centers Outbound contact center generally rely on the principle of mass dialing to targeted audience & thus connect them to agents. To keep them in check generally there is a regulatory body in every country which defines mandatory rules & regulations to be followed by contact centers. In India, TRAI has laid some rules & in UK OFCOM is the communication's regulator stating Outbound call center regulations.  Following list consists of some of the best practices(which includes TRAI & OFCOM regulations) that can be followed by outbound contact centers: 1. To achieve improved ...

Read more

POPULAR POSTS

How can we define L1 L2 L3 support for SaaS companies July 16th, 2015

  In my previous blog Why Support is the ...

Bandwidth Requirement for HD Video Conferencing in 2020 (HD/FHD/4K) September 19th, 2017

Video Conferencing has knitted the world closely. Now, geographical ...

List of Call Center Terminologies : A to Z Contact Center Glossary January 23rd, 2018

This blog aims to talk about some of the ...