All posts by Sourabh Rathore

Sourabh is Manager – Enterprise Sales at TaraSpan. He has domain expertise in Contact Centre Technology along with rich knowledge in Unified Communication & Video Conferencing solutions.
Dec 26

Smart Classrooms for New Generation Education(2019)

SMART CLASSROOMS

Technology enabled education is peeping deep into the classrooms, paving a way to smart-education. The concept of smart classrooms has arrived at the forefront with the integration of advanced hardware and innovative software technology to enhance the way of teaching and to keep a check on students learning.  Moreover, smart classrooms foster creativity and interactive environment would help in bringing in more innovative ideas, more queries and more solutions. Consequently, there is a broadening of the domain of knowledge that a person acquires and encouragement in informal learning.  Talking about the general components of a smart classroom, they consist of ...

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Dec 16

Benefits of SD-WAN over MPLS

Benefits of SD-WAN over MPLS

With the changing business requirements and to keep in pace with the fast-transforming world, there is a need to distance oneself from the traditional approaches and make a move towards newer ones. This blog aims to tell how the newer wide area network approach (SD-WAN technology) is on the upper-ground as compared to the traditional MPLS. What is traditional MPLS? MPLS stands for Multiprotocol Label Switching is a routing technique used in high-performing networks that redefines traffic flows across enterprises WAN and service provider networks, to avoid complex lookups in the routing table. It is a technique to speedily ...

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Mar 19

Outbound Call Center regulations/best practices in India’s Contact Centers

Outbound Call Center regulations / Best practices in India's Contact Centers Outbound contact center generally rely on the principle of mass dialing to targeted audience & thus connect them to agents. To keep them in check generally there is a regulatory body in every country which defines mandatory rules & regulations to be followed by contact centers. In India, TRAI has laid some rules & in UK OFCOM is the communication's regulator stating Outbound call center regulations.  Following list consists of some of the best practices(which includes TRAI & OFCOM regulations) that can be followed by outbound contact centers: 1. To achieve improved ...

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