All posts by Girish Sharma

Girish is the product specialist for Unified Collaboration Suite at TaraSpan. He’s an expert at designing enterprise level unified communication solutions which include IP PBX solutions, video conferencing solutions (cloud, in-premise), and contact center solutions.
Mar 29

5 step guide to select a contact center solution for your business

guide to contact center solution

A budding business needs all the help that it can obtain. There’s a point when the clients and customers start pouring in, and the phone never stops ringing. Companies have to keep up over soaring consumer expectations (they want immediate resolution otherwise they switch to another player in market). Adding to that volume of queries is also increasing due to emergence of new channels. Contact Center Solution is becoming more of a strategic asset for enterprises. However, many enterprises may find it difficult when it comes to evaluation of a right contact center solution. Market is filled with myriad ...

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Jun 04

How WebRTC can spur exponential growth in these 5 verticals

WebRTC enabled devices

“Humans are incredibly visual and powerful, moving images help us find meaning and video helps capture and contextualize the world around us.” – Dan Patterson  Video conferencing in businesses is no longer restricted to boardrooms. It has become mainstream. While team meetings earlier used to be on audio conferencing tools, the advent of WebRTC (Web Real-Time Communication) has brought them to video conferencing platforms like Pexip. Employees now have Virtual Meeting Room (VMR) id instead of a audio bridge id. WebRTC, which enables communication between different browsers has made it a lot easier to schedule a video conference. Here we are ...

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List of Call Center Terminologies : A to Z Contact Center Glossary January 23rd, 2018

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