Contact Center Integration with AI: Driving the Intelligent Customer Experience

Nowadays, the Customer Experience is a key factor and the most important differentiator than the price and product that is sold. Well, it’s quite true. As the world is witnessing many emerging technologies, the customer experience is gaining importance equally. Even, the number of customers is also increasing and so their expectations. Once, the world was hit by “mobile-driven” technology and brought many new changes. However, the time has passed by, and now, the new technologies have come into being. “Every single interaction, the most minute details of the interaction you have with your customer, are an opportunity for you ...

Read more

Different Types of Video Conferencing Solutions for SMEs/Enterprises

Today's workforce is  more used to new technologies and at the same time they also expect instantaneous flawless communication from anywhere using any device. Mobility, cloud and big data have already removed many barriers and contributed heavily for better workforce collaboration. Video conferencing has become a new norm when it comes to attending any meeting between teams located at different branch offices. Untill now, Video conferencing was viewed as a mode of communication through video only; but now it also incorporates collaboration tools too. It enables business to collaborate within  teams(teams could be located anywhere in the world), their end ...

Read more

How SD-WAN Improves Unified Communications

Round the Clock- Unified Communication is helping businesses in many ways. Ranging from voice call to video to live chat to screen sharing to webinars, UC is proving its worth at every edge of communications network. Staffing it in your enterprise’s strategies will certainly make your communications stable and seamless. However, with the increase in higher bandwidth demand, unified communication faces a lot of hurdles in its way. You can’t take overall charge of the network and the transmitted data. Under such conflicting circumstances, you need the solution through which you can take charge over the data delivery. SD-WAN ...

Read more

Must Have Technologies for SMBs/Enterprises- Is your Workspace Future-Ready?

“The future belongs to those who prepare for it today.” – This saying is applicable to individuals, teams, as well as businesses. While building a business, one of the most difficult and crucial aspects is to build a culture where people love to come to work. They feel more connected; their work environment encourages them to contribute more & perform at their highest level; and where group of individuals/team collaborates together from different geographic locations without feeling they are distant apart. Evolving Flexible Workspaces As business grows more, workspace needs to keep up with all the technological advancements so that everyone ...

Read more

Migration from TDM to IP telephony(Part 2): Deployment Models

In our earlier blog-Migration from TDM to IP telephony(Part 1): Hybrid Approach & Benefits  we have discussed about the benefits of migration from TDM to IP. In this blog we will talk about various deployment models used for migration. Deployment Models 1. Single Site Model: In this model, the call processing agent is located at a single site and no telephony services are provided over IP-WAN. This implies that in case of IP-WAN failure or insufficient bandwidth, there is no loss of call processing service since each site is isolated and self-contained.  Small or mid-sized businesses deploy these models over ...

Read more

Migration from TDM to IP telephony(Part 1): Hybrid Approach & Benefits

With regular upsurge of the global market, more and more enterprises are switching their ways to enhance the agility and adaptiveness to earn an edge in the current competitive world. Replacing outdated systems with the new ones helps you lower the cost with improvement in scalability and efficiency simultaneously. In such circumstance, upgrading devices to IP phones will be going to present you a myriad of benefits. Migration from TDM (Time-Division-Multiplexing) to IP telephony is a step taken towards Unified Communications. It brings convergence of network infrastructure, which implies that there won’t be disparate networks for voice, video, and data.  Talking ...

Read more

Teleworker Solutions – Keeping Remote Employees Connected

Today, corporate people are focusing more on productivity rather than the workstation.Teleworking is becoming the new norm for the businesses. According to the stats of IPSOS, a global research company- “57% of Indian employees telecommute frequently, 32% work from home, and 25% are regular remote workers, who prefer weekends and evenings to work.” Moreover, it is the fact that nowadays, people opt for flexible teleworker solutions to impart much positive energies on both work and life, as compared to traveling & invite obstacles due to geography. Since enterprises are constantly looking out for the ways to unleash their productivity, ...

Read more

Fix Low Bandwidth Issues for HD Video Conferencing

Every organization wants to give their employees, partners and customers, a seamless, HD video conferencing experience. But, there is one query that still hovers over them, "What are some of the ways that they can do if the conflict of insufficient or low bandwidth issues arises?" This blog aims to discuss some of those ways to address this issue so that you will enjoy the hassle-free video conferencing services that lead you ahead of the game.  Let us have a brief look at them: 1. Change of Codec Primarily, the codec plays an important role in managing bandwidth requirements. ...

Read more

Why CIOs are migrating from MCUs to Cloud Video Conferencing Solutions

These days, CIOs are not leaving a stone unturned in expanding the boundaries of business communications. The arrival of video conferencing solutions has created a buzz in the technological and business world, enabling them to have face-to-face communications internally as well as externally with partners, clients, suppliers, and investors.  Reasons Why CIOs are Looking for Greater Investments in Video Conferencing Solutions  1. Reduced Travel Costs & Save Time: Video conferencing solutions bring any number of geographically dispersed employees together. Thus, different branches of the organization or remote employees can easily get connected together. 2. Strong Business Relations : An enterprise ...

Read more

Smart Classroom Solution for New Generation Education(2019)

Technology enabled education is peeping deep into the classrooms, paving a way to smart-education. The concept of smart classrooms has arrived at the forefront with the integration of advanced hardware and innovative software technology to enhance the way of teaching and to keep a check on students learning.  Moreover, smart classrooms foster creativity and interactive environment would help in bringing in more innovative ideas, more queries and more solutions. Consequently, there is a broadening of the domain of knowledge that a person acquires and encouragement in informal learning.  Talking about the general components of a smart classroom solution, they consist ...

Read more