About

In today’s economy clients demand BPO’s deliver high-level customer satisfaction at viable costs. Leading BPO’s delivering voice-related services understand the future lies in integrated end-to-end offerings and why Fortune 500 companies rely on Ascentify to span critical business processes delivering savings, improved fluency and a competitive edge.

Ascentify offers an innovative language support option for Corporate Learning. Companies leverage our platform and their own in-house training material to publish learning modules which foster better understanding, improved communication, and language learning at the same time.

Ascentify solutions are used around the world to help students learning English as a Second Language (ESL) or struggling readers improve their language skills. Our flexible model & content approach gives teachers the ability to offer a blended or self-paced language intervention.

The proven Ascentify Practice Platform merges instructional content in any format with advanced speech processing to provide an authentic learning experience for agents. The interactive format ensures training accurately reflects the production environment in an engaging format that yields higher retention. By adapting customer-specific training to create lessons that double to improve language proficiency in minutes not weeks, trainers can map to their customers’ needs in less time. For more information, visit www.ascentify.com.

Solutions

Ascentify’s proprietary publishing makes lesson creation easy so training is optimized, more tactical and tailored to individual needs, often difficult in large class settings. All published content can be easily accessed through a branded web portal or using an API. Any lesson can double as an assessment saving time and eliminating the need for expensive, stand-alone assessment tools for training; no more information silos.

Current, relevant content is critical for ensuring production agents remain knowledgeable and progressive. By allowing agents to focus on specific areas for improvement at their own pace Ascentify reduces attrition and boosts confidence. Agents love the Practice Player for its ease of use and immediate feedback at the sentence and even phoneme level, empowering self-awareness, skill development and unparalleled gains in fluency.

Only Ascentify Practice Player allows customer service, refresher and sales training to become intrinsic to your employees workday as queues permit. Detailed reporting provides agents with an overview of their progress while dashboard views provide management with the insight they need to make smart decisions. Now everyone can ensure training is delivered in a standardized fashion across the organization with measureable, unbiased results.

The existing content library and ease of deployment make fast adoption and scalability Ascentify’s hallmark. Business unit’s countries away can collaborate and even compete ensuring the latest training ideas and results become contagious.

In India

Through our headquarters in Gurgaon, TaraSpan Solutions Private Limited is the master distributor of Ascentify’s neurolanguage solutions in India in the BPO market, providing technology to make recruiting, assessment and training of new hires more effective. Our service portfolio includes

• Pre and post sales support
• Consulting services on how to integrate online learning technologies into your instructor led programs and course curriculum design
• IT implementation support
• Instructor training including class administration and content development and publishing
• Custom content creation