It’s a good time for SaaS companies. They are on a high growth trajectory, both locally and globally. As the barriers to adoption are low, the are acquiring customers like never before. But it presents its own set of challenges to them. Challenges like how to retain these customers? How to lower the customer churn rate? How to convert non-paying into paying customers?
The timely delivered and process-driven customer support services is the answer to these challenges. It ensures retention. It ensures more paying customers. But how do you deliver SLA-driven support to each customer? More so, How do you deliver timely support to your faster-than-ever growing global customer base in their time zone? That’s what we deliver through our Global Support Services (GSS).
We help technology companies grow by providing a world-class customer experience to their customers, supporting global customers across all time zones and through monitoring SLA and support performance metrics.
Software maintenance can eat up a good chunk of your time and resources. A partner like us can take care of it with a process driven approach, reducing your cost and freeing up resources.
Our professional services include inter-operability trials & proof of concept, identification of key requirements for IT infrastructure and network, on-boarding and product training, managed audits (cloud, voice and data) & planned execution, ata integrity & network availability improvement and asset allocation management.
Our product development services help our clients bring their market leading products to market faster. Our product delivery schedules are integrated into our clients overall go-to-market schedules and strategies.
We provide a full range of software testing and QA services to our clients. Our deep domain knowledge and rich experience allow us to offer best practice in the software testing sphere. We cover all facets of Quality Assurance, starting from QA process consulting, to manual and automated testing.
Process development, streamlining and documentation are critical to the success of any global venture. Our Process Development service helps to understand, document, and define processes, improve upon existing process for long term viability and build span of control, and scope of command training processes.
We help you in linking disparate Enterprise Applications, physically and functionally to optimize their value. Many enterprise applications work in isolation, and are most useful when you combine them together. Our teams help you build such integrations rapidly in a very Agile way.