Our Global Support Services is a suite of services designed for delivering world class support to customers of our clients. It consists of complete set of services required for product lifecycle – software development, QA, Maintenance & Support. Our objective is to help our clients like you to stay focused on your long term business goals, while we ensure your customers, both locally and globally, are supported well.
It’s a good time for SaaS companies. They are on a high growth trajectory, both locally and globally. As the barriers to adoption are low, the are acquiring customers like never before. But it presents its own set of challenges to them. Challenges like how to retain these customers? How to lower the customer churn rate? How to convert non-paying into paying customers?
The timely delivered and process-driven customer support services is the answer to these challenges. It ensures retention. It ensures more paying customers. But how do you deliver SLA-driven support to each customer? More so, How do you deliver timely support to your faster-than-ever growing global customer base in their time zone? That’s what we deliver through our Global Support Services (GSS).