Delivering excellent customer service, business reporting capabilities, real-time monitoring and advanced IVR functionality, this edition is an entry-level solution for workgroups having up-to 200 contact centre agents. It is a software-based all-in-one solution that helps you integrate your call centre with MiContact Centre Business or Enterprise edition. By providing upgrading capabilities, it helps your centre grow at a good pace which improves your customer service at peak hours.
Makes your customer service the differential factor
Be it an SME or a large firm, a customer-centric approach goes a long way in ensuring that the customer response remains largely positive and it helps create repeated business and improved revenues.
Optimize your operations
It is important to ensure compliance and gain useful insights for running a call centre efficiently. Costing can prove to be an issue and managing it is a challenge. With our Workgroup Edition, you give your agents the solutions they need.
Addition of users is now a hassle-free affair
You no longer need to wait for adding new users. Whatever licenses you need to add for scaling the growth of your business, you can now do it quickly with this solution.
– Work-at-home facility for agents
– Forecasting and Scheduling of Agents
– Coaching or Silent Whisper
– Business Reporting in Real time about compliance, hot-desking and forecasting
– Support available for more than 12 languages
Mitel Portfolio Integrations
The integrations that can be extended across our vast portfolio of call centre solutions include:
– Workforce Management
– Campaign Management
– Quality Monitoring and Call Recording
Third-Party Contact Centre Applications
Mitel work with a number of third-party companies to provide easy access to world class solutions to its customers. The most important of these are the following:
– Social Media Monitoring
– Chat Engines and Presence