MiContact Center Workgroup Edition

Delivering excellent customer service, business reporting capabilities, real-time monitoring and advanced IVR functionality, this edition is an entry-level solution for workgroups having up-to 200 contact centre agents. It is a software-based all-in-one solution that helps you integrate your call centre with MiContact Centre Business or Enterprise edition. By providing upgrading capabilities, it helps your centre grow at a good pace which improves your customer service at peak hours.

Makes your customer service the differential factor
Be it an SME or a large firm, a customer-centric approach goes a long way in ensuring that the customer response remains largely positive and it helps create repeated business and improved revenues.

Optimize your operations
It is important to ensure compliance and gain useful insights for running a call centre efficiently. Costing can prove to be an issue and managing it is a challenge. With our Workgroup Edition, you give your agents the solutions they need.

Addition of users is now a hassle-free affair
You no longer need to wait for adding new users. Whatever licenses you need to add for scaling the growth of your business, you can now do it quickly with this solution.

Functionality
– Work-at-home facility for agents
– Forecasting and Scheduling of Agents
– Coaching or Silent Whisper
– Business Reporting in Real time about compliance, hot-desking and forecasting
– Support available for more than 12 languages

Mitel Portfolio Integrations
The integrations that can be extended across our vast portfolio of call centre solutions include:
– Workforce Management
– Campaign Management
– Quality Monitoring and Call Recording

Third-Party Contact Centre Applications
Mitel work with a number of third-party companies to provide easy access to world class solutions to its customers. The most important of these are the following:
– CRM
– Social Media Monitoring
– Chat Engines and Presence

Mitel MiCollab

No matter where you are and which device you are using for communication, MiCollab helps you combine mobility and messaging needs into a unique and powerful solution that allows you to collaborate with people productively and proactively.

MiCollab Audio, Web and Video Conferencing

For easy and impactful dissemination of information, our conferencing solutions helps enhance the quality of the collaboration by several notches above and encourages sharing among employees, suppliers and customers. Easy to use and having audio, video and web integration, this solution is a must have for all organizations.

Unified Messaging

The sophisticated messaging solution that well integrates all your messaging related services like voicemails, emails, fax to ensure that your business communication is well on track. It also has automated, easy to use features like call handling, auto-attendance and message management.

Mitel MiVoice

Mitel MiVoice unified communications platforms offers a complete range of flexible communications platforms - from modular on-premise solutions to a single, cloud-ready software stream that supports a range of deployment models.

MiVoice Enterprise Manager

Simplifying solution management by making sure that the administration is centralized and repetition in tasks are minimized, this manager allows access to multiple sites from one single interface in order to increase staff productivity.

MiContact Center Enterprise Edition

This is an Enterprise Edition, again designed for the MiVoice Business platform and is ideal for contact centres of all sizes.

MiContact Center Business

This edition is especially designed for the MiVoice Business platform and is suitable for single-site contact centres which have up-to 50 agents. It is an out-of-the-box solution for ensuring great results for your business.

MiContact Center for Microsoft Lync

A modern day customer’s delight where the agents can effectively reach them via an integrated platform with Microsoft Lync.

MiContact Center Live

Be it anytime, anywhere, this cloud based solution will enable your contact centre team to deliver excellent service without the tension of location, device or time.

MiContact Center Outbound

Designed for the MiVoice Business platform, it is a well suited platform for making sure that customer base of all sizes are catered through advanced outbound dialling, scripting and campaigning services.

Mitel Solidus eCare

A rich suite of seamlessly integrated UCC applications that will help your enterprise have intelligent interaction with your customers.

Mitel Workforce Management

This solution helps you to enhance your customer experience by increasing engagement and interaction.

Virtual Resilient High Availability Contact Centers

MiContact Centre offers organizations, trusted and cost effective options to choose from in case they face a network or a hardware failure.

Mitel 400 Call Center

Highly effective in terms of both customer satisfaction and costing, Mitel 400 call centre solution ensures the quality of service delivered is consistently excellent.
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