For intelligent interaction in any enterprise it is important to have a seamless integration between the unified communication services and the various applications used by a contact centre. The function of MiContact Centre Solidus is to make sure this integration is successful and productive.This tool offers a powerful toolbox that flexibly delivers business-enhancing services like self service applications to contact centres.
Full Integration for Enterprise level communication
Ensuring positive feedback from customers and increased profits from your client, our solutions are designed to ensure you are always few notches above the ordinary. This single solution has the problem to tackle a lot of challenges like exploring growth strategies, Best of all, everything is available in one single solution. As enterprises explore their growth strategies and ensuring better ROI.
Opportunities for Scaling
Offering advanced features to ensure consistent and top notch customer service all across India, this solution ensures you create a peak management in your contact centre.
One stop shopping convenience
A solidus agent from Mitel helps agents to connect them to the rest if the organization by a seamless integration with IVR system (Interactive Voice Response). It also offers embedded IP recording facility that makes this agent an advanced performance tool.