The TaraSpan Blog

Feb 12

Common, Preventable IP Telephony Issues

Posted on February 12th, by Yogesh Pandey 0 Comments

In order to help your business and communications grow without any obstacles, it is important to choose an appropriate and correct IP Solutions Provider. Unfortunately, choosing a wrong Service Provider can put your communications in the trap of some inconveniences. Taking the instance of VoIP (Voice over IP Solutions), people generally encounter problems related to unreasonable costs and voice quality. Now the question arises how to solve the problem and rectify the situation. There may be two reasons why the problem has come to the forefront. Primarily, there may be an issue with installation or with poor quality connections. Let us have a profound look at both the categories to know more about them:

Installation Issues

It is important to consider that every step has been performed carefully in the installation process because one single bug in the process can put you in terrible pain, wasting your time and money. Different providers offer varying models and software; therefore, the process of installation may also differ. But, there are two important things to be taken into consideration: hardware and software. Only a well trusted and reliable IP Service Provider can help you with setting up the IP telephony system and the installation of the required programs for a proper functionality

Generally, people tend to overlook the network issues. You must keep this in consideration that your systems work together in an efficient way, between voice and data network. You may encounter some hindrances of poor call quality and latency issues which results in disrupted connectivity.

Your IP Telephony Service Provider must offer an entire business solution so that any chances of disruption in installation gets eliminated. Moreover, it ensures a smoother integration of the new system into the business. Your ICT Service Provider takes care of the fact that the entire process from installation to after care service takes place in perfect order. This should be done so that if any issue arrives, it is easily and efficiently resolved from time to time.  

Connectivity Issues

Connectivity problems are again something that must be taken into deep consideration. To resolve this issue, primarily, it is important to know how an IP telephone sends your voice to the other end. Before transmitting the message, the voice is first divided into multiple data packets but the problem arises when some of these data packets go through a different order or are lost.

This problem is called jitter which results in poor or clumsy quality of audio. In this way, the message/voice cannot be properly understood by the listener which ultimately leads to inconveniences and connectivity problems.  

In this way, the message/voice cannot be properly understood by the listener which ultimately leads to inconveniences and connectivity problems. The solution for this problem is the use of jitter buffers. They minimize the delay variations by storing the packets or discard them when they arrive too late.

Latency is another problem which people encounter and is also called VoIP delay. It is a measure of the delay in a call. It sounds like an echo. Following are the different type of delays majorly found in VOIP networks:

Propagation Delay – It occurs due to the fact electrons travel at less speed than light through copper or fiber. There is a noticeable degradation of speech when propagation delays occur along with some handling issues. 

Handling Delay – When the frame is forwarded by some devices, through the network, there is a probability that it may cause handling delay. 

Queuing Delay – It occurs when there is packet congestion problem. It occurs when more packets are sent out than the interface can handle. Latency and jitter problems can be easily improved by prioritizing VoIP traffic over the network.

The Solution – There are numerous ways and techniques for prioritizing VoIP traffic. Network management, bandwidth reservation, Multi-Protocol Label Switching (MPLS), Type of Service, Class of Service are some of the ways. Moreover, quality VoIP router also helps in solving much of these problems.  

This is the reason why it is important to work with the appropriate Service Provider who comprehends your network completely and efficiently, internally and externally to set the right business class bandwidth for you. However, your IP telephony Service Provider must also understand the implications of voice and video traffic to a network to come up with the solutions for resolving this problem.

So, are you really in a trouble looking for the right Service Provider for your business communications? Here we extend our hand for your help with our high-quality products and diligent team of experts to let you have excellent IP Telephony experience.

Yogesh Pandey
Written by Yogesh Pandey
Yogesh is Head Technical Support at TaraSpan with over 12 years of experience in Telecom industry, Yogesh brings knowledge & expertise in Unified Communication & Contact Center solution.

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