In today's era when the organizations are putting their expenses on communication and collaboration solutions, their end to end encryption is what makes these solutions complete and reliable. VoIP (Voice over IP telephony) implies that there is a convergence of voice and data worlds. Therefore, security risks should not be overlooked at any costs to avoid the leakage or eavesdropping of valuable data. The confidential information of the clients and the businesses must not grab the attention of the prying eyes. The malicious attackers can get the access to the organization's business network through IP telephony. On the other hand, ...Read more
Outbound Call Center regulations/best practices in India's Contact Centers Outbound contact center generally rely on the principle of mass dialing to targeted audience & thus connect them to agents. To keep them in check generally there is a regulatory body in every country which defines mandatory rules & regulations to be followed by contact centers. In India, TRAI has laid some rules & in UK OFCOM is the communication's regulator. Following list consists of some of the best practices(which includes TRAI & OFCOM regulations) that can be followed by outbound contact centers: 1. To achieve improved operational efficiencies, outbound call centers deploy predictive ...Read more
New contact center innovations have come to the forefront so that now there can be no compromise made in achieving total customer's satisfaction. Their goal must be to fulfill the demands of both the customers as well as the contact center managers. Progressive technological trends and contact center innovations are here to set up new future goals for today's business! Let us see some of the New Set of Goals for Outbound Future Proof Contact Center : 1. Zero Dropped Calls : The outbound dialer is given a specified number of contacts to dial. When the number of calls connected to ...Read more
The arrival of Facebook Live-Streaming video has been a strategic move taken, to share your personal experience with the world. Unquestionably, it is a gift of benefits both on the personal as well as professional front, in reaching out to the people, "in the moment". Still, organizations are searching for a more professional live streaming system through which a whole new class of interactive events can take place and collaborative experience reaches an altogether different level. Here we can say that Bluejeans Events has come to give you an elevated experience and a reformed shape to your business. This ...Read more
Introduced in 2016, Facebook Live has given a delectable taste to people to share their experience with the world in real-time and 'in-the-moment'. It enables users to make videos that stream live and to analyze people's reactions, get their feedback through comments and viewer numbers, all at the same time. There is no doubt that various brands are going an extra mile to bring to their audience, appealing live videos so as to expand their business potentials. We bring you a blog that talks about 7 different ways in which Facebook Live can be used in making a paradigm of ...Read more
This blog aims to talk about some of the call center terminologies that everybody must be aware of in the world of customer service. Let us have a look at the compete glossary below: 1. Abandoned Call : A call or any contact to the contact center that is ended before any conversation occurs. 2. Agent : A call center agent also known as call center representative is a person who is responsible for handling incoming and outgoing customer calls or any other communication with the customers in the contact center of an organization. 3. Automatic Callback : If ...Read more
Since the enterprises are becoming more customer-centric these days, they do not want to leave any stone unturned in order to provide complete satisfaction to their clients. Quality of call center services provided, determine the probability of customers who choose to stick to your brand. This calls for the need to unleash the full potential of contact center services to make an easy pathway towards providing better services to the customers. Here we have tried to cover some of the best basic features of contact center solution which one must choose for their business. 7 Must have features of Contact ...Read more
In order to make successful inroads into the business world, it is important to continuously look for advancements in customer service tools to accomplish the prospect of customer's satisfaction. Co-Browsing is one such emerging tool in the service industry that is surely going to be a game changer in the market. Co-Browsing explained Co-browsing enables agent to have a visual representation of the customer's view of the website and the agent can securely assist the customer by co-navigating the website. The agent and the customer are on the same section of the website, thus enabling agents to trace customers ...Read more
It’s been one year when the nation heard one of the biggest decisions of the government in the history of Indian economy on November 8, 2016. PM Modi announced demonetization and with that the end of big Rs. 1000 notes and the recently in circulation, but in newest forms, Rs. 500 notes. Where it greatly affected the entire nation it was promised by our very own “Modi Sarkar” that India will rise with its positive impacts in future. One year post demonetization, while we look back at the pros and cons and how it has affected the economy it is ...Read more
Video Conferencing has knitted the world closely. Now, geographical boundaries and distances are no more hurdles in keeping the business efficiency and productivity ahead. This blog aims to talk about what bandwidth requirements need to be considered for delivering High Definition video conferencing seamlessly. Let us have a look at some of the possibilities! HD video conferencing bandwidth demand With the deployment of traditional H.323, the HD video conferencing may consume up to 4 Mbps of bandwidth. Now the question is, how to cope up with the increased bandwidth demand. Different OEMs/service providers have their proprietary codecs/technology which offer different ...Read more
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