In 2017, Microsoft announced a major news that Microsoft Teams would become a primary client for intelligent communications in Office 365, replacing Skype for Business. The existing users of Skype for Business can upgrade to Microsoft Teams, to avail the benefits of complete communication and collaboration capabilities and create a "single hub for teamwork." The goal of this migration to Microsoft Teams is giving the users a single place for their conversations, contacts and content and revolutionizing calling and meeting experiences. Why Microsoft Teams ? Primarily, Microsoft Teams is a new chat based collaboration tool, that enables the teams, ...Read more
Video conferencing solutions in the contemporary corporate world have become a prominent tool for keeping teams intact and for enhancing the level of connectivity. No doubt, video conferencing has been able to diminish the gap between real and virtual. Teams located in disparate geographical locations are brought together seamlessly enhancing interaction and engagement. For that, one needs to choose the right video conferencing solution that goes compatible with the business requirements. You need to interrogate yourself about your business requirements and which Video Conferencing solution is able to accomplish them greatly. This blog aims to tell you two important things. ...Read more
Today, organizations of all sizes are looking for video conferencing solutions that not only accomplish their business requirements but also deliver best-in-class experience. This blog aims to give a detailed picture of boardroom/conference room video conferencing solutions. What requirements and features are expected from conference room/ boardroom video conferencing solutions is what is taken into consideration here. Here are some things to consider while deciding an appropriate video conferencing solution for your boardroom. 1. Video Screens/Display Size: Primarily, you need to decide the size of the screen depending upon the size of the room for video conferencing so that everyone ...Read more
Every small or mid-sized enterprises look out for technology that accomplishes their goal of developing a collaborative working environment and that too at the most affordable costs. This blog aims at discussing the video conferencing solutions for small businesses (SMBs small or mid-sized businesses). Before moving on to decide the best video conferencing solution for your enterprise, there are few parameters to consider in order to make a better judgement. 1. Number of Participants : First of all, you need to decide the number of participants for video conferencing. For a small requirement, there are solutions for personal and huddle rooms ...Read more
Small, mid-sized or large enterprises are continuously looking for solutions to enhance business communications and expand their business potentials. The present scenario is that PBX systems or VoIP desk-phones are ruling the market in the realms of communication and collaboration. With globalization, the world is turning into a much more interconnected place and with the way, businesses operate today, there is need to build up a unified communication system that is much more than just PBX voice services and that supports the contemporary mobile workforce. This welcomes the arrival of softphones. Contemporary Workplace Today, a workplace is not restricted to ...Read more
For many decades, EPABX was considered as the most viable mode of business communications. They were built on copper wires and run on POTS (plain old telephone services). Talking about the contemporary scenario, businesses want to expand their potentials and revamp internal and external communications. Therefore, the arrival of IP PBX has turned around the tables. An IP PBX is a PBX phone system using internet protocol instead of the traditional analog services. This blog will help you give a comprehensive discussion on IP-PBX vs EPABX or why to choose IP telephony (VoIP phones) over traditional PBX system to carry out ...Read more
The last few years have witnessed an explosive growth in video conferencing solutions to enhance business communication and collaboration. Before having a discussion on various video conferencing codecs, let us comprehend what a codec is. A codec is a hardware or software based process for encoding and decoding large chunks of audio and visual information. From the traditional H.261 video conferencing industry standard, the move has been taken forward to advanced video conferencing codecs like H.264, RTV and VP8/9. Conclusion : The emergence of advanced video conferencing codecs has not only supported HD audio, video and content over a ...Read more
In this blog, we are having an unbiased discussion on IP Phone vs Digital Phone which will help you decide which business phone system you must choose for your business. Previously, analog phones were deployed which consisted of voice circuits made up of copper wire which transmitted voice as electrical signals. With the evolution in digital landscape, the traditional analog phones got replaced by digital phones. Talking about digital business phone systems, they convert the analog voice signal into digital signals (0,1) The signal is then transported and decoded as sound at the other end. What makes these digital phone systems ...Read more
A satisfied customer garnishes your brand and makes a successful pathway for your business. That is the reason why, customer experience is the paramount factor to be considered that impacts the willingness of the customer to become a loyal advocate. Building up a call center for your business is like investment made in enhancing the customer experience. A Global Contact Center Survey conducted by Deloitte (2017) showcased that 71% of enterprises agreed with customer experience as one of the main drivers of growth in contact centers IN 2015 while by 2017, this number enhanced to 88%. In this blog, we aim ...Read more
SIP trunking and PRI are two techniques that are storming businesses and paving a way towards a more consolidated network in Unified Communications. Let's have a look at basics of PRI and SIP Trunking: What is SIP Trunking? 1. SIP (Session Initiation Protocol) enables users to engage in integrated and consolidated communications instead of physically separated voice and data networks, anywhere and anytime, irrespective of the network infrastructure employed. Unlike physical connection in PRI, SIP trunking works on virtual connections. 2. SIP has come up as the universal standard for Voice over Internet Protocol (VoIP) services. 3. SIP trunking is a ...Read more
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