Introduced in 2016, Facebook Live has given a delectable taste to people to share their experience with the world in real-time and 'in-the-moment'. It enables users to make videos that stream live and to analyze people's reactions, get their feedback through comments and viewer numbers, all at the same time. There is no doubt that various brands are going an extra mile to bring to their audience, appealing live videos so as to expand their business potentials. We bring you a blog that talks about 7 different ways in which Facebook Live can be used in making a paradigm of ...Read more
This blog aims to talk about some of the call center terminologies that everybody must be aware of in the world of customer service. Let us have a look at the compete glossary below: 1. Abandoned Call : A call or any contact to the contact center that is ended before any conversation occurs. 2. Agent : A call center agent also known as call center representative is a person who is responsible for handling incoming and outgoing customer calls or any other communication with the customers in the contact center of an organization. 3. Automatic Callback : If ...Read more
Since the enterprises are becoming more customer-centric these days, they do not want to leave any stone unturned in order to provide complete satisfaction to their clients. Quality of call center services provided, determine the probability of customers who choose to stick to your brand. This calls for the need to unleash the full potential of contact center services to make an easy pathway towards providing better services to the customers. Here we have tried to cover some of the best basic features of contact center solution which one must choose for their business. 7 Must have features of Contact ...Read more
In order to make successful inroads into the business world, it is important to continuously look for advancements in customer service tools to accomplish the prospect of customer's satisfaction. Co-Browsing is one such emerging tool in the service industry that is surely going to be a game changer in the market. Co-Browsing explained Co-browsing enables agent to have a visual representation of the customer's view of the website and the agent can securely assist the customer by co-navigating the website. The agent and the customer are on the same section of the website, thus enabling agents to trace customers ...Read more
It’s been one year when the nation heard one of the biggest decisions of the government in the history of Indian economy on November 8, 2016. PM Modi announced demonetization and with that the end of big Rs. 1000 notes and the recently in circulation, but in newest forms, Rs. 500 notes. Where it greatly affected the entire nation it was promised by our very own “Modi Sarkar” that India will rise with its positive impacts in future. One year post demonetization, while we look back at the pros and cons and how it has affected the economy it is ...Read more
Video Conferencing has knitted the world closely. Now, geographical boundaries and distances are no more hurdles in keeping the business efficiency and productivity ahead. This blog aims to talk about what bandwidth requirements need to be considered for delivering High Definition video conferencing seamlessly. Let us have a look at some of the possibilities! HD video conferencing bandwidth demand With the deployment of traditional H.323, the HD video conferencing may consume up to 4 Mbps of bandwidth. Now the question is, how to cope up with the increased bandwidth demand. Different OEMs/service providers have their proprietary codecs/technology which offer different ...Read more
The end number of innovations in technology have now created ripples in the world of hospitality. Today, the hotel operators try not to leave any stone unturned in order to provide an enriching guest experience. This is the reason why they are inclining towards new, ingenious and contemporary hotel technology trends that have set alight a blazing fire in the hotel industry. Now, if your guests have come a long way away from their homes, they are in search of such services that would revamp their travelling and staying experience altogether. Therefore, this blog discusses about some of the top, ...Read more
It is said, "There is no formula for success in the business. You just do the best you can." Keeping oneself updated with the latest technologies and incorporating that into your business is envisaged as the vital key to success. From the past few years, cloud based solutions have caused ripples in the world of business. Undoubtedly, no requirement of lavish framework, no need of IT team and cost efficiency are some of the reasons why many large organizations are inclining towards cloud based solutions. Certainly, there is a remarkable boom in growth in the cloud sector. But at the ...Read more
With the rapidly changing ways of doing business, IP telephony has become a crucial part of any organization, for performing their day-today operations. An integrally connected organization can pave an enriching way to success. But, most of the time security aspect related to IP based communications network, underlying infrastructure and applications are not given prior importance. In this blog, we are going to discuss why it is important to speculate about securing an IP telephony network and what are the best practices of deploying IP telephony networks. Here we go: 1. Make a development plan of an IP telephony ...Read more
So you have just closed the big deal. Congrats! Now the real hard work begins. Sale is just the beginning of a long-term relationship with your customer. This “After Sales” stage is the most crucial period especially for the SaaS based industry because this will decide the stickiness of customer with your SaaS product. Customers should see value in your product at every stage. It’s like making customers fall in love with your business. Company must evolve customer focused culture in their business. Even if customer lives outside their home markets, SaaS companies must go an extra mile in ...Read more
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